Product Owner, Originations, Mortgages

At ING Australia, we're dedicated to fostering a culture of inclusivity and innovation, with the support and resources you need to succeed. Join us today and take the first step towards building a career as exceptional as you are.

We’re on the hunt for an experienced Product Owner to join Mortgages Originations team.

As a Product Owner for Mortgage Originations, you will lead a squad within ING’s Agile framework to deliver key projects and initiatives that enhance the mortgage origination process through digitisation and process improvements. You will co-manage and prioritise the product backlog, represent the voice of the customer, and ensure compliance with regulatory and business standards. Your responsibilities include defining business and product requirements, managing risks, and driving continuous improvement to optimise customer journeys and deliver measurable business outcomes. You will collaborate closely with stakeholders, vendors, and cross-functional teams, ensuring alignment with strategic objectives and timely delivery of high-quality solutions that improve customer experience and operational efficiency.

Our ideal candidate is a strategic and customer-focused professional with strong expertise in digital channel optimisation, process improvement, and Agile delivery. They have experience managing product backlogs, driving end-to-end initiatives, and collaborating across squads and stakeholders to deliver high-quality solutions. They combine analytical thinking with a deep understanding of customer journeys, regulatory compliance, and risk management, ensuring every decision enhances customer experience while meeting business objectives.

Ready to make an impact?

What you’ll do

• Lead an Agile squad to deliver key mortgage origination projects and initiatives, ensuring alignment with strategic objectives.
• Manage and prioritise the product backlog, defining user stories and acceptance criteria to achieve squad KPIs.
• Represent the voice of the customer, optimising customer journeys and improving time-to-decision through digitisation and process enhancements.
• Define and implement business and product requirements, ensuring compliance with regulatory and risk frameworks.
• Collaborate with stakeholders and vendors, maintaining transparency and managing dependencies across teams and tribes.
• Drive continuous improvement, monitoring performance metrics and implementing structural enhancements to products, services, and processes.

What we’re looking for

• Strong experience in Agile delivery, including backlog management, sprint planning, and working within cross-functional squads.
• Expertise in digital channel optimisation and process improvement, ideally within financial services or mortgage originations.
• Ability to represent the voice of the customer, with a focus on enhancing customer journeys and delivering measurable benefits.
• Solid understanding of regulatory compliance and risk management in product development and operations.
• Excellent stakeholder management and communication skills, capable of aligning diverse interests and managing vendor relationships.
• Strategic thinker with product management experience, able to develop business cases, define requirements, and drive continuous improvement.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know if you require any support or adjustments when you apply.  Let us know if you’d like to chat with an LGBTQ+ Confidential contact.  

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Rachel Yuen Rachel.yuen@ing.com

Applications close 26th November 2025 

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

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