Customer Journey Expert Life Events

REQ-10104837
08/12/2025
Customer Journey
Bruxelles, Belgique
ING Bank

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Your Role: Customer Journey Expert Life Events

As a CJE Life Events, you will have end-to-end ownership of key processes including Successions, Seizures, and Police & Tax Investigations. As a product CJE, you know your processes inside out, both from a customer’s or internal point of view. You lead and execute changes based on the strategic goals defined by ING. Together with your Product Owner and Product Lead, you know and own the backlog of requests for changes. You enable them them in prioritizing backlog as aligning with stakeholders. You actively guard this prioritization in your meet ups with those stakeholders.

Based on the process, you are responsible for keeping communication channels like ING Today, ing.be, and IRIS up to date. You lead all risk work (PBRA, Cas audits, PARPs…) in a pragmatic, proactive and efficient way.

Who You Are

* You are self-disciplined, proactive, and organized. You take the initiative. You take action. You identify problems and risks and come up with mitigation actions.

* You take e2e responsibility for your work and coordinate with stakeholders to be successful. Proactive follow-up is part of it.

* You communicate and write clearly in at least English and French or Dutch.

* You manage your time effectively. You clearly see the difference between relevant and less relevant topics. You understand the difference between important and urgent things to set the right priorities. If required, you shift gears.

* You are analytical and have an eye for details. Hard on the correctness and quality, soft on the people.

* You like to win as a team and help others to achieve team success. You are curious and eager to learn.

* You know how to work with Microsoft Office tools. What you don’t know yet, you can learn. Knowledge of Adobe

* You have experience or are motivated to learn in project management and process management.

What We Offer

- A hybrid way off working requiring 50% presence in the office (min 2 days/week in our Brussels HQ)

- A filled backlog that would like to be addressed.

- A dynamic, informal team with innovative and driven colleagues: work & laugh hard.

- Agile working culture that values new ideas and inclusiveness.

- Opportunities for personal and professional growth and a direct impact on operational excellence and customer satisfaction.

Ready to make a difference? Apply now and help us shape the future of banking. Hiring manager or team members are available for an informal chat.

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Questions? Just ask
Sofie HELLINCKX

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Chez ING, nous voulons libérer tout le potential de nos collaborateurs, grâce notamment à une culture inclusive où tout le monde peut se développer et avoir un impact sur nos clients et sur la société. Nous veillons à ce que la diversité, l'équité et l'inclusion soient prioritaires. En tant qu'employeur souscrivant au principe de l'égalité des chances, nous ne tolérons aucune forme de discrimination, qu’elle soit liée à l'âge, au sexe, à l'identité sexuelle, à l'origine culturelle, à l'expérience, à la religion, à la race, à l'origine ethnique, au handicap, aux responsabilités familiales, à l'orientation sexuelle, à l'origine sociale ou à tout autre statut protégé par la législation. Si vous avez besoin d'aide lors du processus de candidature et/ou d'entretien, veuillez contacter le (la) recruteur(se) du poste concerné. Nous serons heureux de vous accompagner pour garantir un processus équitable et accessible. Apprenez-en plus sur notre engagement en faveur de la diversité, de l’inclusion et de l’appartenance.