Customer Journey Expert Life Events

Your Role: Customer Journey Expert Life Events

As a CJE Life Events, you will have end-to-end ownership of key processes including Successions, Seizures, and Police & Tax Investigations. As a product CJE, you know your processes inside out, both from a customer’s or internal point of view.  You lead and execute changes based on the strategic goals defined by ING. Together with your Product Owner and Product Lead, you know and own the backlog of requests for changes.  You enable them them in prioritizing backlog as aligning with stakeholders.  You actively guard this prioritization in your meet ups with those stakeholders.

Based on the process, you are responsible for keeping communication channels like ING Today, ing.be, and IRIS up to date. You lead all risk work (PBRA, Cas audits, PARPs…) in a pragmatic, proactive and efficient way.

Who You Are

* You are self-disciplined, proactive, and organized. You take the initiative. You take action. You identify problems and risks and come up with mitigation actions.

* You take e2e responsibility for your work and coordinate with stakeholders to be successful. Proactive follow-up is part of it.

* You communicate and write clearly in at least English and French or Dutch.

* You manage your time effectively. You clearly see the difference between relevant and less relevant topics. You understand the difference between important and urgent things to set the right priorities. If required, you shift gears.

* You are analytical and have an eye for details. Hard on the correctness and quality, soft on the people.

* You like to win as a team and help others to achieve team success. You are curious and eager to learn.

* You know how to work with Microsoft Office tools. What you don’t know yet, you can learn. Knowledge of Adobe

* You have experience or are motivated to learn in project management and process management.

What We Offer

- A hybrid way off working requiring 50% presence in the office (min 2 days/week in our Brussels HQ)

- A filled backlog that would like to be addressed.

- A dynamic, informal team with innovative and driven colleagues: work & laugh hard.

- Agile working culture that values new ideas and inclusiveness.

- Opportunities for personal and professional growth and a direct impact on operational excellence and customer satisfaction.

Ready to make a difference? Apply now and help us shape the future of banking. Hiring manager or team members are available for an informal chat.