Functional Analyst - Digital, Assisted & Customer Interactions

We are looking for an experienced Functional Analyst with a background in data modeling and databases, preferably with experience in web and app data. This role is ideal for someone who thrives on deep, specialist work and enjoys independently solving complex problems. You will play a key role in translating business needs into functional solutions. You can identify and translate user problems and requirements into the right functional specifications. You will work closely with stakeholders to build, test, and implement systems that help ING truly extract value from data.

As a Functional Analyst, you:

• Have experience analyzing and detailing functional needs of internal and external stakeholders

• Are skilled in writing user stories, functional specifications, and process models

• Work independently, precisely, and in a structured way

• Communicate clearly with both technical teams and non-technical stakeholders

• Proactively identify opportunities for improvement in processes and systems

Do you have a passion for data and are you ready to make an impact? Do you enjoy solving problems and want to continue developing yourself? Then we are looking for you!

Your skills and experience:

• A Master’s degree in a relevant field (e.g., Computer Science, Business Administration)

• 5 years of work experience, including at least 3 years as a Functional Analyst

• Strong analytical and problem-solving skills

• Demonstrable experience with web and app data (e.g., Adobe Analytics) is a plus

• You enjoy specialist work

• You work independently and take ownership of your tasks

• Experience with query languages (e.g., SQL, SAS)

What do we offer?

• We offer a full-time 36-hour position in a dynamic environment. You’ll have the opportunity to work in a modern agile organization with smart and friendly colleagues, and many opportunities to develop both your technical and personal skills. Every three weeks, our 70 data analysts come together to learn from and with each other.

• Benefits of working at ING include:

• A competitive salary aligned with your skills and experience

• A 36-hour work week

• 24–27 vacation days depending on your contract

• A 13th-month salary and 8% holiday allowance

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• Flexible working hours and hybrid working options

• A mobility card: choose your mode of transport for commuting each day, with free public transport on weekends

• A pension plan

• Personal growth opportunities and challenging work with endless possibilities

• An informal work environment with a diverse group of innovative colleagues

Excited? Click the Apply button!

Tell us why you’re the one we’re looking for: how will you use your experience to make ING even better? Please include both your CV and a motivation letter.

More information?

Contact Jeroen Maassen van den Brink (jeroen.maassen.van.den.brink@ing.com) for questions.