Data Analyst for Business Credit Center

At ING we are looking for a Data Analyst to join the Business Credit Center

Your role and work environment:

BCC has been pioneer in the remote lending advise and cross-selling for business clients.

You will become the cockpit of  Business Credit Center

Reporting and Data Analyst Expert

Your key responsibilities:

As a (business) Data Analyst, you will:

• Proactively connect with the Management Team and understand their reporting needs, their way of working and the data ecosystem to be able to translate that into their analytical/insight need.
• Create management operational performance reports (on the SLA performance of the key activities done within Business Credit Center , create analysis to find pain points and potentially formulate improvement areas.
• Translating business needs into analytical request: discuss & challenge the needs and requirements, while thinking on the feasibility with realistic timelines and cross-checking the data availability.
• Providing insight by making connections between different information flows and analyses both structurally and on request.
• Developing reports both on quantitative & qualitative aspects
  • Defining data requirements for the Business Credit Center
  • Creating new reports and aligning with IT, Tribes, Management and other stakeholders
  • Delivering and automating recurring operational management reports (daily, weekly, monthly’s)
  • Improving & experimenting with data landscape (e.g. moving away from Excel to a database-oriented solution and experiment with other tools, such as PowerBI, Cognos, other..)
  • Participating in alignment meetings to improve existing or set up new reportings due to new tools to be used  e.g. reporting tools, data management process for CRM2.0

• Providing in-depth analysis on our operational data to articulate findings / answers for specific questions or needs from the business.
• Creating (advanced) ad-hoc reporting for specific needs, using tools like Access, Excel, Power BI, Cognos,...
• Stimulating cross-border interaction and alignment between people, expertise teams, squads, and Service organizations both in central and local business lines.
• Support and analysis in case of incident.

You have the following experience & competences:

• Relevant work experience in a reporting/data analyses environment
• Relevant track record of working in the operations area
• Academic level.
• Strong experience with Excel, VBA and database-related environment (e.g. ACCESS)
  Experience with tools such as SAP, SQL, SAS, Cognos or MS Power BI are a plus; an interest in these tools is a must

And next to that you have the following competences:

• Ability to prioritize and transform user information requirements into reports and analyses.
• You have a pro-active mindset and can do attitude to help make this unit successful and increase efficiency.
• Ability to extract key observations from data and bring clearly across in executive messaging / reporting.
• Ability to work with key stakeholders and with a proven track record in achieving results
• You are a fast learner (to understand the complex Belgium operations model) and are able to deliver results quickly
• Ability to work multidisciplinary, not only with colleagues from BCC but also with colleagues other Business Banking Sales departments
• Fluency in English, Dutch and French

We offer you:

• A challenging position within the Business Banking Sales organization
• Ample opportunity to add value.
• A strong learning curve.