Client Services Daily Banking Ireland

Job Description

Do you want to be a member of the team to make a meaningful impact?
At ING, our purpose is to empower people to stay a step ahead in life and in business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.
ING is changing what banking can be. For you that means plenty of opportunities for personal growth in a continuously evolving dynamic environment. In return we ask for your long-term commitment and involvement.
If this is the environment you thrive in, then apply and join us in changing the future of banking!

Our department Client Services Daily Banking Ireland is responsible for daily support of our Irish corporate clients and their service portfolio in ING Bank Ireland. You’ll be working in an international team to support our clients with their payments related questions, accounts, different types of confirmations, statements, mandates and much more.

Something for you? Be a part of an international changing environment where „Every day is a new day & new experience. “

How will you be contributing to ING?

• You will support our corporate Irish clients with their queries,
• You will be responsible for financial data investigation and analysis (payment related questions including investigations, reporting and compliance),
• You will provide direct support to our corporate clients in banking operational workflow topics (fees, billing, invoicing),
• You will play an essential role in continuously improving our client satisfaction by providing superior client experience,
• You will directly communicate with clients in English to build up relationship with them,
• You will maintain contacts with clients and/or our stakeholders and keep them informed about the progress of their requests,
• You will be cooperating and partnering with other internal teams across Europe,
• You will be coordinating opening of different types of accounts for our clients,
• You will identify and bring forward suggestions for continuous improvement, provide inputs for global projects based on own experience and best practices from processing of the client queries.

Are you also someone who…

• has previous experience with client services
• has exceptional organizational, planning and time management skills
• coordinates activities and comes up with solutions
• is client-oriented, patient, and attentive with clear and positive communication skills

• speaks on advanced level English
• is highly proactive & collaborative, self-driven with focus on delivery
• has attention to detail and able to recognize important information, analyses & research and make connections/conclusions
• is flexible and comfortable in a fast-changing dynamic environment

• has project management skills

• is team player

• uses MS Office

... Then you are our new CS Specialist for Ireland!

Wage (gross)

• From 1 850 EUR/month
• *By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Employee perks, benefits

Family

• Flexible working hours
• Up to 1 hour extra weekly with your loved ones; we reduced our weekly working hours to 38,75
• We celebrate your special moments – childbirth, wedding day and registered partnership contributions

After the first year

• Work in another department for the day/week/month (shadowing) and extend your expertise
• 3rd pillar contribution
• Extra vacation days
• Work anniversary award after 3 years

Other extra contribution

• New hire welcome package
• Online e-shop where you can spend your cafeteria points
• Referral Program - 1000 EUR
• Life insurance contribution
• Team activities/buildings
• Employee awards recognition
• Variable Pay/Bonus
• Home office contribution 15 EUR/per month

Health and wellbeing

• Extra Personal Days-off, which may be used for any personal & wellness activity
• Extra Sick leave compensation
• Fruit, coffee, and tea at workplace
• Relax zones, Gym, Yoga room and Game room at our newly designed premises
• Enjoy our commonly shared library with old books
• Employee Assistance Program – External psychologists and psychotherapists are here to assist you by phone in case of need