Delivery Capabilities Lead

Reporting to the Organisational Change Delivery Capabilities Lead, you will be the Product Owner of our Delivery Lifecycle and associate change artefacts and guidance ensuring it meets mandatory and regulatory requirements.

As a Subject Matter Expert, you'll champion best-in-class delivery and change capabilities. You'll be the key conduit to ensuring all capabilities required to support delivery are defined and embedded in the end-to-end lifecycle.

What you’ll do …

• Develop and maintain projects, program, and change management standards, methods, and tools aligned with ING’s global and local policies, including the Global Change Reference Model (e.g. QBRs, Obeya, PACE).
• Define clear roles and responsibilities within delivery teams and ensure compliance with portfolio governance structures and decision-making processes.
• Drive internal and third-party assurance reviews, ensuring timely resolution of issues to maintain stakeholder confidence in delivery performance.
• Partner with global and local experts, HR, and 2LOD functions to deliver training, coaching, and self-service resources that uplift change and delivery capabilities across the organization.
• Provide strategic guidance and coaching to stakeholders, promoting adaptability, innovation, and high-quality delivery across all levels.

What we’re looking for…

• 5+ years of hands-on experience in planning, controlling, and delivering complex projects end-to-end, including those involving third-party vendors and change management.
• Proven track record of working in Agile environments for over 5 years, with a deep understanding of Agile principles and practices in large, complex organizations.
• Experience in multiple delivery-related roles such as Business Analyst and Customer Journey Expert (CJE), contributing to well-rounded project execution capabilities.
• Background in enterprise PMO or transformation functions, with experience in developing and implementing change management and communication strategies.
• Demonstrated ability to work effectively in multi-functional, matrixed teams, navigating complexity and driving alignment across diverse stakeholders.

What’s in it for you?

• Discounted ING Health Insurance.
• An additional Rest Day to support your wellbeing.
• An IMPACT Day to volunteer on approved sustainability activity.

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Sound like your kind of vibe. We can’t wait to hear from you!