Regional SPoC for Global HR Assets

• relevant experience and proven track record in HR IT systems in an international context, including project management experience,
• knowledge of HR global applications; specially Workday (foundation process) and Data Lake environments is highly desired,
• ability to steer within a complex international environment and organisational structures, being capable of driving delivery by influencing others, coordinating countries and applying Agile methodology,
• excellent English communication skills and ability to craft recommendations into the business language of the relevant stakeholders,
• the ability to speak confidently on technical subjects and system functional and non-functional configuration, managing a large and complex stakeholder map,
• a high degree of personal motivation, resilience and the ability to work in a high pressure environment,
• results Orientation as evidenced by a track record of delivering solutions which routinely exceed the business process expectations,
• strategic Orientation: ability to understand the business context in which the system solutions are being developed and designed to ensure alignment with relevant overall strategic, data management and IT strategies,
• collaboration and Influencing: demonstrate ability to build meaningful relationships in a large and complex enterprise across functions, levels and geographic borders.

You'll get extra points for:

• good understanding of change management principles, business process outsourcing operations, performance indicators and relevant HR experience are a plus,
• tertiary education, preferably at Masters level,
• at least 5 years of relevant working experience.

Your responsibilities:

• manage demand from countries and drive change management process for Global HR systems (Workday, Learning apps, Data Lake etc), in order to maximise business value,
• collate and conduct initial analysis of change requests, ingestion requirements and ETL jobs according to defined processes; conducting interviews to support the diagnosis of underlying issues,
• provide a high quality input to the Product Owners to be able to process the change requests in an efficient and effective way,
• prepare and write change requests in such a way that it covers the requirements of the country, and is well understood by the Product Owner and implementation teams,
• engage with the countries to get to a forward looking view (at least 6 months ahead) on the change demand, moving away from ad hoc change requests,
• making sure countries stay in line with Global standards as much as possible, only deviating on the basis of legal or regulatory requirements,
• identify improvements to products or services that best meet user requirements, using personal expertise to propose improvements on integrations and process configuration,
• participate in Governance boards where needed (e.g. Design Authority; Change Control Board) to facilitate decision making on changes and priority setting,
• ensure stakeholder alignment on user acceptance and advice the Asset Owner on change acceptance.

The role naming convention in the global ING job architecture will be “Feature Engineer III”.