Our capabilities
We started out in 2015 as ING's software development hub, then steadily expanded our range to include more services and competencies in tech, non-financial risk & compliance, audit and retail operations.
Our range of services and competencies spans from technology to non-financial risk and compliance, audit, and retail operations. However, our tech capabilities remain the core of our business, with colleagues actively engaged in data management, global products, touchpoint channels and integration, and core banking.
The environments we work in are designed to support and amplify these capabilities. They’re not just workplaces, they’re ecosystems that foster creativity, collaboration and forward thinking. Each location reflects our identity, enabling our people to deliver impactful solutions.
You can find us in:
The headquarters in Bucharest
Our headquarters is a space that feeds the imagination and invites innovation. It’s located on Calea Victoriei 174-176 and is well-connected to the city centre.
The local office in Cluj-Napoca
We opened in Romania in 2022 shares our culture, while understandably preserves the local community’s approach. As hybrid work is the norm at ING Hubs Romania, this space is open to employees from the North-West region. Find us on Teodor Mihali 62.
More about our capabilities
Tech capabilities
Core Banking
The Core Banking area drives the execution of the Core Banking strategy across ING. Our BusDevOps teams support seven ING units and their key transformational and regulatory programmes by enhancing, maintaining, and operating Profile, which provides a standardised and harmonised AMS functionality for the retail products. Our teams create and grow their portfolio of global products and services, such as AMS APIs and Profile Run, and guide nonProfile countries on their transformational road towards Core Banking strategy.
Payment Applications
Our BusDevOps teams are valuable contributors to the global ING payment capabilities, and demonstrate deep knowledge of the field, ranging from understanding the ING payments chain to understanding regulations (e.g. Payments Control Framework, PSD2), to integrating various channels and products, running reliable and scalable solutions, dealing with specific risk and compliance requirements, creating and maintaining standardised solutions design.
Global Products
The Global Products area is centred around diverse products and solutions that are used across multiple ING units. Our DevOps teams focus on the configuration, integration, automation, and the operations of third-party solutions customised for ING; nonetheless, they also develop and maintain in-house applications to ensure scalable and sharable solutions across different ING units.
Data Management
The Data Management area is focused on several capabilities that deliver the Global Data strategy for ING. Our BusDevOps teams design, develop, and run the Datalake platform; our specialists are responsible for numerous activities related to data governance & protection, data policies & controls, data quality, IT assets development and operation, in ING Hubs Romania’s capacity as data platform producer and consumer, resulting from the close collaboration between various ING business units and domains.
Touchpoint Integration & Channels
The Touchpoint Integration & Channels area is focused on a differentiating experience for the ING customers in the digital channels. Our DevOps teams’ purpose is streamlining ING’s global IT architecture. The Touchpoint platform supports simplifying and standardizing banking applications and creating a modularly built system, free from constrains and ordinary limitations, and our specialists contribute to the process of building a globally scalable banking platform.
Emerging capabilities
Retail Operations
The Retail Operations hub’s purpose is to develop long-lasting operations in the Hubs and to contribute to a smarter and faster ING retail organisation, by running reliable and scalable solutions created by its experts. The services and operational processes are delivered in various areas, such as daily banking, lending, mortgages, and savings products across five ING retail units.
Non-Financial Risk & Compliance
The Non-Financial Risk & Compliance hub was created in Romania in 2017 to increase efficiency of existing activities through standardisation and automation. The hub is committed to keeping ING safe, secure and complaint, and leverages of its four areas of expertise: Operational Risk Management, Information Risk Management, Compliance Centre of Expertise, and Independent Validation Unit. Our non-financial risk specialists work in close alignment with the local corporate specialist to deliver expertise and services to ING communities around the globe.
Audit
Our specialists manage and execute a straightforward audit process, in line with audit plan assigned for Cybercrime and IT Security areas, and for Compliance related audits. CAS, an independent assurance function, provide assurance on the quality and effectiveness of ING’s internal controls, risk management, governance and implemented systems and processes.