DevOps Support Engineer | Wholesale Banking & Generic Services @ING Bank

Discover ING Bank Romania

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

As a DevOps Engineer in ING Bank Romania – you will be responsible for the smooth functioning of the operational environments that support application/solution development and deployment, you will deliver support to our stakeholders by providing quality and fast resolutions, involve in fixing production bugs and constantly looking to improve and/or automate our processes and procedures.

Your day to day

•  Provide application support for business banking systems and communicate with stakeholders
•  Writing SQL complex database queries for troubleshooting and support
•  Able to provide support during on-call rotation
•  Diagnosing and resolving technical issues on your own and as part of a team
•  Engage in projects involving the migration of applications in Ing private cloud infrastructure
•  Incident Management:
  -Respond to incidents in a timely and structured manner following SLA's
  -Perform root cause analysis and implement corrective and preventive actions
  -Collaborate with relevant teams to resolve high-impact incidents and ensure proper communication and documentation throughout the incident lifecycle.
  -Contribute to post-incident reviews and continuous improvement of incident response processes.
•  When necessary and in accordance with requirements (re)write Windows batch scripts in PowerShell
•  Provide assistance in the annual audit process, which includes the mandatory external audit and occasionally internal audit/CAS, by aiding in the collection and validation of evidence.
•  Operate in full compliance with organizational security and operational procedures.
•  Escalation of incidents to 3rd line support, if needed. Work closely with all parties necessary in order to solve problems
•  Good understanding of ITIL Service Management framework such as Incident and Change processes

What you bring to the team

•  Very good skills on SQL
•  Knowledge of MSSQL, Oracle servers 
•  Knowledge of IIS, MS Services, Windows Event logs
•  Experience with complex projects
•  Strong ability to communicate orally and in writing
•  Minimum 3 years of experience on a similar job
•  Good level of English
•  Autonomy in executing tasks, preparation of advice, and decision making about the implementation
•  Perseverance – you deal with conflicts and setbacks and obtain a good and acceptable end solution

Nice to have
Knowledge of CI/CD, Git, Grafana

Knowledge of Linux

What we offer

• Impactful work in a fun and collaborative environment;
• Open-concept offices designed for both team work and relaxation;
• Corporate events and social gatherings;
• Hybrid way of working with flexible working schedule and short week options;
• Monthly budget on Benefit platform;
• Extra annual leave days depending on the total length of working experience;
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications;
• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments;
• Context to make an impact through Sustainability and Corporate Social Responsibility projects.