Business Analyst - Assisted Channels

Job Description:

The Business Analyst Assisted Channels, working as a Customer Journey Expert in Agile Way of Working, as a part of the squad has end-to-end responsibility for the delivery of the solutions. He isresponsible to provide functionals support to the squad through accurate analysis on requirements provided by stakeholders. The person will work in a squad within ING’s Agile organization, and, together with other team members, develops and leads execution of a digital content strategy that supports growth, redesign and transformation of the assisted channels of the Bank in terms of new assets and processes.

Position requires excellent attitude for analysis, communication skills, excellent knowledge of written and spoken English, an orientation to detail and process, ability to work and maintain composure under tight deadlines, expertise in translate business requirements into IT requirements, knowledge of the way of working of assisted channels, as well as knowledge about usability/user experience principles and best practices. This position also demands ability to work collaboratively in multi-functional and international teams.

Key responsibilities:

• Starting from requirements identifies and understand IT impacts on the different applications and processes

• Analysis on requirements

• Collaborate with the squads to Translate business requirements in delivery requirements

• Design accordingly to business requirements new solution to improve assisted channel journeys

• Validate together with business functionalities according to strategic operating models

Required skills and experience

• 2-3 years of experience as a business analyst within financial industry/ telco industry/ consulting industry and within an international and complex environment

• Experience in Agile way of working

• Experience of IT project and working effectively across functions (e.g. Sales areas, Legal, Compliance, DPE, DPO)

• Experience on Digital Process and Digital Capabilities related to Assisted Channels (contact centre, sales distribution channels, financial advisors)

• Experience in use of content management systems

• Creative mindset to be able design autonomously with the squad feasible solutions

• Fluent English

Working conditions: Full Time

Duration: Permanent

Location: Milan (hybrid) 

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.
#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.
‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.
Do you think you are "a step ahead"? Apply now!

The benefits of joining ING

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

·Super flexible smart working

·Competitive base salaries and performance based bonuses

·Diverse cultures & Innovative mindsets

·International Environment

·Commitment to sustainability

·Lots of training development opportunities to help you grow

·Lots of moments dedicated to physical and mental well-being

·A special day off when it is your birthday: we call it #doyourbirthday!

·And of course we can’t forget: free water & coffee at the office! 

Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.