Anti-Fraud Officer

ING’s purpose is to empower people to stay a step ahead in life and in business. Innovative fraud management is one of the key preconditions for living up to our purpose. You understand ING’s core business dynamics and the importance of security in relation to a flawless customer journey.

In your business line, a challenging international Fraud Management work environment with far-reaching and innovative developments is offered. Fraud threat patterns will stay very fluid over the next years and the organisation needs to continuously signal and prepare for this. The pervasiveness of these threats means ING Security, on a global base, must quickly develop cutting-edge response on top of basic security capabilities, while improving plans preparing for the worst case scenarios.

The team

As part of 2nd line of defence the Anti-fraud Officer advises and challenges businesses entities in their activities ensuring external fraud risk for our customers and ING is managed effectively. In the role of Anti-fraud officer you understand the balance between a smooth customer journey in relation to fraud controls. In addition, you understand how internal fraud management is vital to keep ING safe and secure.

Working risk based is firmly embedded in your DNA. You have good understanding of the fraud threat landscape and know exactly how to translate key insights into advise to business. You have the social skills to challenge stakeholders in a constructive manner, based on facts, and aimed at strengthening ING’s fraud control environment. You understand fraud risk management is part of our business and therefore you work in close cooperation with our 1st line business partners, adding value, and ensuring that fraud risk is properly managed.

The objective is to ensure that business strategy and Fraud management implementation are aligned on an ongoing basis taking into account applicable security threats, market best practices, risk appetite and cost targets.  

You will be based in Amsterdam - Netherlands

Roles and responsibilities

• Advises businesses entities on fraud management capabilities focused on Prevention, detection and response

• Monitors fraud events across ING, is actively involved in the Lessons Learned process and facilitates its cross border sharing and implementation

• Challenges business in a constructive manner when fraud control environment is lacking controls or when changes in the threat landscape are not properly addressed

• Monitors the implementation of key controls and oversees issue and event management across business units

• Identifies control weaknesses and tracks remediation plans when fraud risks exceed the defined risk appetite.

• Coordinates internal and external fraud investigations while maintaining an advisory role for the business.

• Manages and nurtures relationships with key internal and external stakeholders involved in fraud management.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• Master’s degree

• Certified Fraud Examiner certification in good standing (CFE)

• Minimum of 5 years of work experience

• Extensive knowledge of fraud management

• Additional experience within investigations domain is a pre

• Experience in working in an international environment

• Can architect solutions to address fraud management needs, arrange buy-in from stakeholders and be instrumental in the roll-out

• Able to level, communicate and educate on both Senior Management and Expert engineering level

• Excellent and convincing communication, writing & reporting skills in English and preferably able to communicate in one of the local languages of the business line you are stationed at

• A critical, though positive constructive mind set

• Motivate, develop and stimulate people and promote empowerment

• Able to work as an independent professional, i.e. be pro-active, have high quality standards and work according to the planning

• Able to interact with Fraud Management Specialists and Senior Management to build strong relationships

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• A salary indication of € 3,679 - € 7,088 based on 36 hours per week, tailored to your qualities and experience
• 36 or 40 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card (free travelling in the weekends)
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

About us
Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.

Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.