Customer Journey Expert SEPA Direct Debit

We are looking for a product manager / Customer Journey Expert willing to taking ownership and improving on our Payment Products with a primary focus on SEPA Direct Debits from a consumer’s perspective (Incasso).

Payments is on the move. With market trends like AI, Big Tech and Fintech shaping the future, ING Payments is working on the next step towards seamless and integrated Payments for our customers.

Your department

In our department (tribe) Payment NL we work towards giving our customers the best and most seamless Payments customer journey possible. To realize this ambition, we are looking for a product manager (customer journey expert), who has knowledge of Payment Products and developing (mobile) features to improve on our Customer’s Experience and to fully digitize our product offering. You know how to convert this knowledge and experience into leading the development team into developing new or improved features from concept to production. Do you have an entrepreneurial mindset to take it on & make it happen? Then we are looking for you!

ING Payments NL is one of the largest tribes within ING the Netherlands and mostly based in Amsterdam. The tribe entails all products and processes associated with Payments within ING the Netherlands servicing our 7 million customers every day.

Your team

Your team is a group of Customer Journey’s all in the “Paying” area of the Payments department. Each team member has their own scope of payment product(s) to work on varying from iDeal and Money Transfer to SEPA Direct Debits.   

You will work closely together with other ING departments, such as the risk parties, other tribes and ING Belgium amongst other stakeholders throughout the entire payments chain.

How to succeed

Our biggest expectation is for you to take on responsibility.  To be proactive and drive your team to success. Also, keep learning. In return, we’ll back you to develop into an even more awesome version of yourself. 

You are a team player, have excellent problem-solving ability and can drive projects from concept to execution. As our new Product Manager, you:

• Have a bachelor’s or master’s degree
• Have knowledge of the Payment market
• Understand customer needs and challenges
• Have a commercial mindset and a drive to make impact
• Can demonstrate experience in implementing innovations or propositions
• Have strong problem-solving skills and the ability to take decisions based on data and facts
• Have solid interpersonal and collaborative skills to interact with different stakeholders
• Are fluent in English (verbally and written)
• Like to deep dive into the content to create the best products
• Understand the need to comply with regulations and policies but dare to debate alternatives and challenge status quo

Rewards & benefits 

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.  

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience
• 36 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Want to apply directly?

Please upload your CV and motivation letter by clicking the “Apply” button.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Read more at Working at ING.