IT Chapter Lead IT Services Domain HR

We are looking for an experienced IT Chapter Lead who will contribute to the delivery of the IT services in the domain of Human Resources.

Being the IT Custodian for Global HR and HR NL, our squads support a wide range of IT solutions, ranging from Workday to HR DataLake, from Learning Management Solutions via Data Transfer Solutions to Global Payroll. The solutions are managed within the IT Area ‘HR Technology. This IT Area works in a shared perspective towards employees having a great ING Employee Experience.

The “HR DevOps” chapter is part of HR Technology and as a team we are delivering services for over 55.000 colleagues worldwide. Our main goal is to unify, simplify and improve end-user experience in all of our units and to achieve that we use state of the art solutions like Workday, Data Lake solutions, and several HR related SaaS solutions.

We need you when you are an experienced IT chapter lead who is open for challenges and wants to daily cooperate with international stakeholders around the world. In this team we offer you the opportunity to try new things or work on innovations, bring your ideas to life.

Your job

As a chapter lead, you are responsible for managing and inspiring a chapter of DevOps engineers. Your main task is to enable your engineers to grow their mastery and get better in what they do every day. As a lead you contribute to the delivery of the IT solutions in your chapter.

You work closely with architects and feature engineers to build the technical roadmap for our IT services and find ways to improve the employee experience for the bank.

You are part of the leadership team of the IT area. Together with the other chapter leads and the IT area lead you develop the vision and execute the strategy to inspire our engineers to grow and drive technological innovation.

Managing your chapter means actively working on the development of your engineers through continuous on-the-job coaching and 1:1 conversation, creating a development plan and monitoring it together. Finding the true purpose of your engineers and enabling them to grow in what they love to do and are good at to find that win-win situation for the engineer and ING.

Who you are

• You are a motivated chapter lead who likes to work in a team on complex solutions

• You love to inspire and coach other people to grow

• You have excellent organizational skills with ability to multitask effectively

• You are capable of prioritizing personal workload in a fast-paced environment, capable of handling multiple parallel projects with timely follow-up and resolution

• You can anticipate and balance the needs of multiple internal and external high demanding stakeholders.

• You manoeuvre comfortably through complex policy, process, and people-related organizational dynamics

• You have strong verbal and written communication skills to interact with business partner as well as with IT partners/vendors

• You have strong attention to detail

• You keep doing things smarter/continuous improvement is in your DNA

• You have a mentality that aligns with our culture where you ‘Take it on and make it happen’. You naturally behave towards our values and you take the banker's oath, like all ING employees

• Although you are an experienced engineer, you continuously want to grow your personal skills as an engineer and as a leader

• You have a broad technical background, which leads to being innovative in bringing up solutions and ideas

Key Responsibilities

• Leads the chapter of GHR Datalake (among other IT solutions), with Engineering team in India.

• Being an expert in project management and IT migration projects

• Being efficient and experienced in transferring knowledge and work from one delivery team to another (new) if needed.

• Improve reliability of critical IT & business services

• Performing critical business service / critical chain reviews to identify weaknesses to be solved and supporting global major incidents (as expert)

• Provide expertise to ensure high quality root-cause analysis and ensure follow-up of structural findings with Tech domains

• Develops and leads people to meet both their individual goals, career goals, organization's goals.

We expect from you:

• A Master’s degree

• Pre is work experience with delivery teams abroad for example India.

• Fluent communication skills in English

• 5+ years’ experience in Agile development (SCRUM, Kanban)

• 5+ years’ experience with Datalake environment or data solutions

• 15+ years’ of experience working in an IT engineering domain

• A team player mindset

• Excellent leadership qualities

Rewards & Benefits We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at ING Benefits.

The benefits of working with us at ING include:

https://careers.ing.com/en/benefits-NL

• A salary in the range of 6.176,35 - 9.871,23 euro's
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues
• Work Agile, so new ideas come to life faster

Questions? Contact our Tech recruitment team for more information about this role. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

About Us With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help others take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible while ensuring you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse, and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.