Customer Journey Expert - Functional Analyst

Customer Journey Expert - FCP

Full-time, Brussels

Financial Crime Prevention (FCP) tribe – who we are & where we are going?

In the FCP tribe (formarly known as KYC) we aim to set the standards for our prospective and existing clients facing KYC solutions that are paperless, automated, and online. We are frontrunners in the implementation of digital, smart and simple customer centric KYC solutions. Our work environment is inspiring, people and delivery focused. To achieve this, we listen to and lead our people. We relentlessly improve the data driven approaches to KYC and invest in the data proficiency of our team members. We leverage artificial intelligence capabilities, continuously reduce non value-added process steps and seek to simplify and automate all processes of the KYC journey whilst being compliant at the same time. We are ambitious!

Who we are looking for – Functional Analyst?

We look for people who take it on and make it happen! We work with people capable of operating in dynamic, fast paced and everchanging environments. We work with people who are focused on delivery and solutions. People for whom the end-to-end management of small and big tasks alike is deeply embedded in their DNA. Process implementation, improvement and automation is at the heart of what we do. We look for individuals motivated and able to help support our organisation by analysing and implementing technical changes.

Skills we are looking for?

• IT Knowledge: words like Application Programming Interface, Rest APIs, Postman, Java code language should not come as completely unknown to you.
• Functional analysis: the ability to translate business requirements into technical requirements for IT development
• Project management skills: the ability to effectively structure, prioritize and coordinate the implementation of KYC journeys/solutions (big & small) across internal and external stakeholder groups
• Results orientation: the ability to see solutions, not problems. The ability to stay focused on delivery and to turn existing processes into more resilient and efficient solutions
• Communication skills: the ability to clearly communicate and summarize complex situations in simple words
• Potential and desire to grow: desire to grow and take on more responsibility step by step

What you can expect as a CDD Process Functional Analyst

• You will work with a diverse group of stakeholders to implement KYC structural solutions for onboarding, event driven reviews, time driven reviews and customer offboarding
• You’ll closely collaborate with your CDD Process experts to ensure the implementation of processes that are compliant and in line with the Anti-Money Laundering legislation
• You’ll closely collaborate with IT developers remote and on the office floors
• You will own IT assets and be responsible for its resilience and IT security
• You will take ownership for the User Acceptance Testing and deployment into Production environment
• You’ll play a big part in proposing smart solutions to implementation challenges and where needed tactical work arounds
• You will simplify CDD process and steer for automation ensuring that processes are viable for customers and operations