CLT Member - Daily Banking Business Clients - Business Mandate Management (In-Life)

Customer Loyalty Team Member - Daily Banking Business Clients -  Business Mandate Management (In-Life)

ING Belgium is changing, and so is its Customer Services. In this department, the Customer Loyalty Team does everything in its power to exceed our customers' expectations. So it's not just about customer service. To be part of one of CLT's agile teams, you do not only need the right knowledge and skills, but also the right personality. Our 'Orange Culture' is our guiding principle. Within this business culture, final responsibility, entrepreneurship, teamwork, trust in colleagues and the interests of the team take precedence over self-interest.

For you, the customer is king and providing impeccable service gives you an adrenaline rush? Do you want to be part of an exciting project in which we redefine banking for the customer from a customer-focused environment? Are you an enthusiastic person who enjoys working in teams that can organize themselves independently, are solution-oriented and are only satisfied when the customer gets the best possible result? Do you want to support and advise our customers in their banking business by phone, e-mail, messaging and (video)chat?

Your main responsibilities

• Answering customer queries and solving problems from start to finish and identify business opportunities.

• Maintain contact with customers via e-mail, telephone and (video)chat

• Continuously meet customer expectations: the WOW effect in the In-Life processes related to business clients (EASY – GUIDED – RELATIONSHIP) and their accounts and mandate needs

• Maintain an exceptional contact with customers, prospects and internal stakeholders

• Acquire and keep knowledge up to date in order to perform activities correctly and professionally

• Take into account and respect the applicable laws and regulations

• Ensure the operational processing of the customer's request while respecting the applicable procedures and service level agreements

What we are looking for?

A colleague who is not afraid to take the plunge and get results, who is enthusiastic about helping  to help others succeed and who is able to stay one step ahead. In other words, you strive for fresh ideas and accept challenges in a complex and rapidly changing environment. You are a person who constantly collaborates with colleagues and listens to them in order to achieve common goals. You dislike the status quo and take pride in proposing creative solutions to problems.

What do we expect from a CLT member? 

• Show a flexible attitude: you don't mind working during flexible opening hours or 

• lend a hand in another team when needed.

• Hold a bachelor's or master's degree.

• Be commercially minded and take into account business results, customer focus and

• entrepreneurship.

• Be prepared to obtain the necessary (legal) certificates for employment.

• Be prepared to learn what is necessary to perform your tasks.

• Be prepared to learn about ING's processes and products.

• NL, FR and ENG (level B1 European standard) – writing and speaking

• German is a plus.

• To be able to work as well in team as individually on your dedicated tasks.

What we offer you? 

A clear objective, a unique offer, an appropriate remuneration and a range of possible benefits such as :

• Personal development and stimulating work with endless opportunities to realize your

• your ambitions through training opportunities and diversified learning at work.

• work.

• We offer you the opportunity to build in-depth knowledge on the In-Life Business Mandate processes related to business clients.

• You will learn what banking is all about and get a good overview of the business approach, the products and how we deliver our solutions and services to our customers.

• A familiar and dynamic environment with innovative colleagues who encourage you.

• A progressive and flexible way of working, where new ideas are appreciated.

A very varied job, as your tasks and duties may vary from day to day. You will also have room to develop your own ideas, knowledge and experience in your team and bring concrete added value in developing better solutions for customers.

Please note that the area and job level will depend on your skills and expertise.

We are redefining banking. How about you?

There has never been a more interesting time to work at ING. We are on a journey that is focused on our customers, powered by technology and driven by intelligent, determined people. Our customers feel that our people enable them to stay one step ahead in both life and business. And we are proud of that! Are you the one who is looking for a new great challenge?