Business Process Management Expert @ ING Bank

Discover ING Bank

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global brand tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious,  friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen.  We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 25 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses. In the 2020 KPMG Report on Excellence in Client Experience, ING Bank Romania ranked first in customer experience.

Currently, ING is the 4th bank in the local markets, based on the assets and is a universal bank with 1,6 million clients from three business segments: individual clients (Retail), SMEs and Mid-Corporate clients and Wholesale Banking.

Mission

The Business Process Management (BPM) Expert, reporting to the Head of Business Process Management & Agile Coaches, will be responsible for the implementation of the continuous process improvement program within ING Romania, by defining, documenting, recommending and implementing process improvements initiatives in a prioritized and structured manner.

The BPM Expert will partner with a wide variety of functional leaders and business process and product owners across the organization, in order to make business process improvement a core competency for ING Romania. Success in the role is ultimately defined by the degree to which solutions leading to increased customer satisfaction, higher income opportunities, and improved operational efficiencies are implemented.

Your day-to-day

• Implement the continuous process improvement plan for ING Romania in collaboration with relevant Business Partners.
• Implementation of the continuous process improvement program.
• Collaborate with process and product owners/value chain managers across the bank in order to identify, plan, design and execute continuous improvement initiatives.
• Develop and maintain the universe of relevant processes in the BPMS of choice (ARIS).
• Help to build an organizational capability and a culture of continuous improvement.
• Participate in the development of the annual roadmap of continuous business improvement projects that align and support the bank strategic objectives.
• Partner with business leaders to implement the strategy for continuous improvement roadmap.
• Participate at the implementation and maintenance of the Internal Control Over Financial Reporting Framework (SOX) together with the relevant functions from the company.

What you bring to the team

• Experience (at least 4 years) in an environment highly recognized for driving continuous improvement and operational excellence
• Banking sector experience preferred, but not mandatory.
• Experience influencing change, strategies implementation with impact and delivering results in a matrixed business environment.
• A proven track record in operational effectiveness, service transformation, process redesign/reengineering, change management and related communication would be a great asset.
• Demonstrated knowledge and application of Six Sigma methodologies.
• Certified Lean Six Sigma Black Belt is a strong asset.
• Effective consultative style and outstanding interpersonal qualities.
• Project and program management skills.
• Ability to persuade others to change their behavior without formal authority.
• Ability to build, support and implement, across organizational boundaries.
• Experience adapting and applying multiple process improvement methodologies (e.g. BPMN, six sigma, lean, process reengineering);
• Experience in the implementation of SOX (Internal Control Over Financial Reporting) Framework.
• Bachelor’s degree required (Finance, Accounting, Information Systems or Engineering strongly preferred).