IT Area Lead | Cards & ATM Area @ING Bank

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ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

The Cards & ATM Tribes' purpose revolve around the needs of all users (cardholders and merchants) of ING Bank. They focus on the entire spectrum of the cards transactions capabilities, enabling superior digital customer experience and enabling efficient internal process of cards processing, reporting and reconciliations while ensure state of the art security, integrity and resilience of the cards flows.

As IT Area Lead you will act as the CIO of the Cards & ATM Areas. You are responsible for driving the technical vision across the Tribe’s squads. You wisely balance between delivering secure, high quality, robust systems which are fit for the rigors of the local market, forging an elite-level partnership with the Tribe Lead, relentlessly investing in the development of the engineers, and tackling technical and non-financial risk debt.

You set the standards for your area and take responsibility for developing, innovating, safeguarding, and multiplying knowledge.

On a day-to-day basis you are the IT Operational responsible for the systems behinds the assets in your areas. This means that you provision for a proficient BizSecDevOps culture, where engineers have sufficient capacity and an effective way of working to deal with any issues that might hamper the System’s Reliability. Together with Second Line of Defense specialists, you ensure that the systems run in a fully compliant way, and together with DevOps engineers you shape the future of these systems.

You will work on multiple and various projects, you will implement the vision and strategy of Cards Tribe with focus on a complex products portfolio which includes POS, SoftPos, ATMs or ecommerce. You will lead team for successful developing, improvement, testing and automation of different processes, in relation with business specifications. More than that, you have the opportunity to change the domestic Cards market through innovations, finding in ING Bank a proper environment in order to develop your engineering leadership ideas.

Your Day-to-Day

• Lead the development and implementation of strategy for your area, anticipating complex issues, challenges, and opportunities, and ensuring integration and cooperation with the business lines from Retail, Business Banking, and Wholesale Banking; you do this by being an exemplary partner to the Tribe Lead as well as a trusted representative of the IT Lead.
• You lead by example being a model of sound technical thinking and sophisticated engineering patterns that pertain to distributed systems.
• You showcase leadership and sound decision-making to your organization, multiplying your effectiveness by teaching others how to lead.
• Contribute to the development of annual and longer-term business plans; forecast performance against business key performance indicators; develop business cases for key activities/projects; and estimate the financial and human resources required to deliver performance targets.
• Manage and deliver end-to-end digital programs and initiatives, leveraging agile and design-thinking principles to drive sustainable implementation.
• Identify and manage stakeholders, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of information and decisions.
• Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organization's change management program.
• Communicate the actions needed to implement the strategy and business plan within the team; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these and to doing extraordinary things to achieve goals.
• Motivate and support the growth of all members of your chapter leads team using equitable approaches to performance management and development that may be differentiated to support each employee's unique needs and preferences to bring out their best and meet business needs.
• Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfil personal potential.
• Develop procedures and interpret/apply policy for the area to achieve specified outputs, or advise the wider business on application of policy, then monitor implementation of those procedures within the organization.

What you bring to the team

• Provable understanding of E2E engineering practices relevant for large scale, performance driven distributed systems, cross-functional support: CI/CD practices, Native mobile apps patterns, SRE operating models, BizSecDevOps, cloud-native applications principles.
• Strategic mindset - you see ahead to future possibilities, and you translate them into breakthrough strategies. You develop longer-term strategies for your area that capitalize on the organization's distinct capabilities and emerging trends in the market.
• You can anticipate and balance the needs of multiple stakeholders, while promoting an environment of high ethical standards and cross-cultural sensitivity in working with all stakeholders.
• You build proud, strong-identity teams that apply their diverse skills and perspectives to achieve common goals. You convey team members' roles and goals in a compelling way that builds excitement and delivers value to the local market as well as enriches ING’s global knowledge capital.
• You can apply your knowledge of business and the marketplace to advance the organization's goals. You share industry developments with the team; you help them grasp business and industry fundamentals and understand how they contribute.
• You know the most effective and efficient processes to get things done, with a focus on continuous improvement. You equip others to handle day-to-day tasks effectively on their own.
• You are comfortable to maneuver through complex policy, process, and people-related organizational dynamics.
• You align own team's work with other workgroups and look ahead to determine and obtain needed resources to complete plans.
• You work independently to create, analyze, and monitor budgets in line with organizational and project/program criteria.
• You act independently to apply comprehensive understanding of the business environment and objectives developing solutions while providing guidance and training to others.
• Identify relevant market trends to drive innovation within Cards & ATM domain;
• People management abilities – leading cross-functional teams, conflict management, constant alignment, coaching & mentoring, focus on people development, addressing performance as a way of improving the business;
• Take care together with teams of higher criticality Cards Core banking systems (issuing & acquiring) and fight for maintaining SLA of Availability to 99.9x%

What we offer

• Impactful work in a fun and collaborative environment
• Open-concept offices designed for both team work and relaxation
• Corporate events and social gatherings
• Hybrid way of working with flexible working schedule and short week options
• Monthly budget on Benefit platform
• Extra annual leave days depending on the total length of working experience
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications
• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments
• Context to make an impact through Sustainability and Corporate Social Responsibility projects.