Retail Securities Data Services - Netherlands-1

Instrument Data Management - Securities

A colleague with the talent to take on something and make it happen, who is excited to help others to succeed and has the gift of always being a step ahead. In other words, you strive to bring fresh ideas and accept challenges in a rapidly changing and complex environment. You are a person who collaborates, listens and invests in others to achieve joint goals. You enjoy challenging the status quo and you are keen to propose creative solutions to problems.

Your Main Tasks:

• Managing a wide range of ING Investments products
• Ensure the accuracy, completeness and accessibility of information related to the investment products in scope
• Assess and add new securities instruments to our product range in collaboration with ING’s Tribe Investments and Sales people
• Removal of instruments that the organization no longer wish to keep in our product range
• Various control/audit activities
• Option-related activities such as processing an option split
• Providing input for the quarterly and annual reports that clients receive from their investment portfolios
• Essentially the goal is to provide reliable data for decision making, regulatory compliance and operational efficiency

Responsibilities:

• Answering and solving customer, banker and financial institutions questions and

issues

• Maintaining contact with bankers, and financial institutions (bank to bank) via

email, phone and chat in English*

*Assumption only English as language requirement to be validated during project

transition.

• Outperform customer expectations continuously: the WOW effect 
• Going through customer processes correctly
• Taking into account applicable laws and regulations
• Operational handling of customer request

As a Customer Loyalty Team-Member, you will also need:

• A flexible attitude, you will find it no problem to work on Mid-shift
• You achieve results, even in difficult circumstances
• You work autonomously and feel responsible
• You are proactively looking for new ways to develop yourself
• You are willing to get the necessary (legal) certificates for the job
• You are willing to learn the necessary skills to perform your task