Senior Analyst

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Detalii post

Key Responsibilities/ Capabilities

Handle and analyze requests, escalations and enquiries of FI and NFI clients with respect to international payments, domestic and direct debits.
Actively cooperate with other divisions within the Payments Department to allocate escalations and prevent them from arising.
Ensure compliance with the rules and procedures that are prescribed by Risk and Compliance.
Create and follow up files for incoming payments that could not be executed.
Provide recommendations in order to reduce the number of payments not processed automatically and improve quality with the aim of reducing the number of complaints.
Formulate proposals for improvement.
Carry out interventions with respect to FI and NFI electronic payments that have been incorrectly supplied.

Minimum Qualifications and Capabilities

Bachelor’s degree or equivalent experience
Analytical, flexible, open-minded and a team player
Ability to work under pressure and capable of managing and prioritizing multiple tasks.
Have a client driven approach.
Excellent written and oral communication skills, including the ability to convey complex information succinctly and clearly to clients and partners.
MS Office proficient with the ability to work with multiple applications at the same time.
Results driven self- starter who can thrive in a fast- paced, collaborative, and cross- functional environment.
Superior attention to details
Experience working at a Payments and Cash department is an advantage.

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