Country KYC CoE Lead

Country KYC CoE Lead

The function

Within our COO domain, in Luxembourg, we are looking for a Country KYC Centre of Expertise (CoE) Lead, to lead and manage the Country KYC experts. The Country KYC CoE Lead reports (hierarchically and functionally) to the Country KYC Lead. This role requires experience in operating in a complex, high pace environment and profound knowledge is needed of the regulatory landscape and the KYC domain in particular. It requires a client focused attitude with analytical skills and result oriented strategic thinking. Your scope is both local (with your KYC MT colleagues  as well as 2nd line counterparts) and global. Externally you will also have to coordinate with local regulators, if applicable.

Your working environment

The Country KYC CoE Lead is part of the Country KYC organisation. In your role as Country KYC CoE lead you will report directly to the Country KYC lead.

Their purpose of the KYC organisation (Global and Local) is  “ We protect our customers, the bank and society against Financial Crime and Fraud through a network of skilled and passionate professionals, and a set of advanced solutions and operations. Together we are making the difference”.

By bringing all KYC related capabilities into one functionally steered organisation this supports the standardisation of related processes, enhanced controls, shared tooling and optimise operations processing across all of the business lines.

The KYC organisation is a 1st line department providing the ING business and functions with guidance, standardised solutions on various KYC related areas (on process, control, tooling, etc.) as well as realising operational excellence. You will be working with many colleagues from different disciplines, geographies and backgrounds.

The Country KYC CoE Lead will lead a number of local experts on the various regulatory topics of KYC: Tax (FATCA-CRS, QI, DAC6), Customer Due Diligence, Screening, Transaction Monitoring.

These experts ensure that the globally set standards on policies are properly embedded locally as well as ensuring that any potential local deviations (uplifts), as a result of regulatory requirements, are properly embedded and communicated. They will actively and regularly liaise with the global experts on developments and discuss content related matters from a local perspective.

They will also provide content expertise on the implementation of various KYC-related laws & policies to the local teams that require content advice, and ensure the alignment with the other lines of defence.

The Country KYC CoE Lead represents KYC 1st LoD in internal content interactions and ING externally in KYC-related interactions with external parties. You will be the main contact person towards the 2nd line (Local FCC, Legal, Risk Management).

What we offer

Join a highly motivated team of professionals with international exposure. Opportunity to work in a dynamic environment, which is rapidly changing on the back of changing client needs, regulatory requirements and operational excellence challenges.

Your responsibilities

Specifically, you have the following key responsibilities:

• Be responsible for a number of local experts in the field of KYC, on topics such as Transaction Monitoring, Screening, CDD, Tax, RAS, Risk Assessment, as well as Risk & Quality management.
• Ensure all local experts develop and stay attuned with their craftsmanship “KYC Content expert” and provide training to relevant local staff from their area of expertise.
• Ensure oversight over the KYC activities in the different units of ING Luxembourg and guarantee timely and qualitative execution of the KYC related activities.
• Deliver ongoing support for the Country KYC Lead to ensure effective and up to date reporting and dashboard towards our central teams and the local Country KYC Committee.  
• Be a key sparring partner for the Country KYC Lead on both content as well as process/continuous improvement.
• Actively collaborate with the Country Operations and Delivery Leads on the local KYC activities, to ensure expert advice is provided as and when needed to ensure an effective, efficient and compliant execution of KYC activities.
• Highlights opportunities and analyses problems detected; follows up on these matters with relevant team members and ensures the solutions are timely implemented. Suggests and implements improvements for internal business processes
• Participate as active partner in the Global task forces and working groups to ensure continuous improvement cycles
• Acts as key contact person regarding KYC related content topics towards 2nd line (mainly Local FCC)
• Acts as 1st LoD representative of the Country ING organisation on the topic of KYC to internal and external stakeholders
• Develops and maintains a network within the ING organisation.

Knowledge and expertise required

As the Country KYC Centre of Expertise Lead you:

• Are skilled, professionally, knowledgeable and solution oriented.

• Have an academic degree.
• Have at least 5-10 years of relevant work experience in the financial services industry, preferably within Wholesale / Investment Banking and/or Retail Banking.
• Have a vast track record of working in the area of KYC or AML and have a thorough understanding of the current market and regulatory conditions and challenges that the financial industry faces.
• Believe in an agile way of working, self-steering teams and empowering of colleagues.
• Are able to motivate teams and manage highly skilled individuals.
• Have international experience in complex organisations and a bird’s eye view and knowledge of business processes and associated risks.
• Are organisationally sensitive.
• Have proven communication, convincing and advisory skills with the ability to work at all levels in the organisation (a track record in project management is advantageous).
• Excellent planner and organiser.
• Are willing and able to travel.