Customer Journey Expert (business analyst) My ING application

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You will work in a Squad within ING's Agile organization and you work with other experts to achieve the Squad's mission.

Your key activities:

Deliver My ING projects, such as Instant Payment journey, My ING reboot and web-app Touchpoint, Meeting V2 (make an appointment journey) and other customers improvements,
Prepare functional specifications to guide development teams and ensure alignment with business requirements,
Work closely with Tech and test improvements to ensure successful solution implementation,
Contribute to all sprint events (planning, refinements, retrospectives, demos),
Dealing with the most urgent incidents and improvement needs,
Contribute a safe and secure application by supporting DORA and risk initiatives.

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