Lead FCFP SME (TM)

Subject Matter Expert Team Lead / Sr. AVP (17)

As part of this role, you will be managing the chapter/team of experts on assigned KYC service and its related topics – Customer Due Diligence (CDD), Transaction Monitoring (TM), AML regulations, Counter-Terrorist Financing regulations, and rigorous Customer Due Diligence compliance. This role shall be accountable on quality, knowledge, risk and control management in partnership with leadership team of the assigned circle to ensure that Know Your Customer and Customer Due Diligence for new account opening, and maintenance of existing customer accounts remain compliant with local regulations as well as ING’s global procedures to sustain the assigned business line’s performance.

If you are good at:

•Interpreting procedures and policies in relation to alignment of the operations team and their corresponding execution of such procedures.

•De-escalating complex scenarios encountered by the assigned expertise team supported including resolving process/knowledge gaps, if any.

•Manage the expert team’s capacity and resource planning for identified book of work depending on business assignment.

•Lead/coach experts in applying thematic analysis on quality and remediation reporting of KYC/TM and identify roadblock and addressing it through solutions mindset bound to identification of preventive and for corrective actions with leadership/management teams.

•Lead/coach experts for advisory and consultancy on projects and initiatives that may impact quality improvement and ensure adherence to standard way of working unless signoff to deviations are obtained.

•Applying quality management framework from QA/QR/QC collaboration and controls are executed/shared to address audit and any key control testing activities.

•Self-organizing and can deliver complex work independently.

•Able to mentor & upskill junior experts.

•Implementing controls and related documentations to audit, testing, migration, and quality.

If you are:

A professional and mature individual displaying the following behaviours:

-Has high analytical skills, multitasking skills and can use a wide range of analytical tools and knowledge database systems.

-Has proactive critical thinking, decision making and problem-solving skills.

-Has influencing and persuasiveness skills to steer discussions relating to the scope above.

-Has a background/knowledge in Wholesale and Retail banking KYC.

-Has positive mindset to inspire, motivate and develop team assigned.

•A candidate that has at least a Bachelor's/College Degree, Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management or equivalent.

•3-5 years banking support/expertise lead background or equivalent, preferred.

If you can:

•Lead quality management between first and second line of defense and be able to identify root causes to help solve/prevent recurrence an impact to the organization’s risk appetite.

•Coach content experts for any quality and knowledge improvements leading to a sustenance and consistency on performance.

•Articulate and challenge changes & stakeholders where applicable and dispute findings from respective counterparts.

•Apply strategic and tactical solutions to help address challenges and provide direction to assigned team in alignment with management targets.

•Develop future leaders or senior experts for global roles or equivalent.

•Perform ad hoc tasks as per business need.

If you’d like to work with:

•Operations Staff, Leadership, Design & Implementation (COE) teams, 1st and 2nd line control/compliance teams, project teams.

If you want to:

•Work in downtown BGC, the country’s economic center or OAT just at the corner of EDSA-Ayala (depending on business line assignment)

•Enjoy competitive compensation and allowances.

•Be part of one of the most innovative and exciting digital banks in the world

•Be part of a diverse, creative, and energized team