Market Access & Venue Operations Specialist FM eServices (FMCC)

Market Access & Venue Operations Specialist

FM eServices – ING Financial Markets

Work environment
ING Financial Markets (FM), part of ING Wholesale Banking, is the bank’s gateway to wholesale Financial Markets worldwide. The mission is to deliver innovative products, services, and insights to clients worldwide. With a strong presence in major international markets and expertise in selected emerging markets, ING is on an ambitious journey to become Europe’s leading Wholesale Bank by 2026.

FM eServices is a specialized team within ING Financial Markets focused on enabling seamless access to trading venues, exchanges, clearing houses, and post-trade infrastructure. Positioned at the crossroads of market connectivity, regulatory compliance, and process innovation, the team ensures agility and compliance in a rapidly evolving global landscape. Through close collaboration with internal and external stakeholders, FM eServices drive smooth onboarding, transparent processes, and optimal market access.

About the role
If you’re looking for a role where operational excellence meets strategic impact, this is it. As a Market Access & Venue Operations Specialist, you’ll be the key link between ING and global trading venues, exchanges, and clearing partners. This position offers a unique opportunity to gain deep insight into the lifecycle of financial market access while shaping processes that keep ING ahead in a fast-changing environment.

You will be responsible for operating and maintaining Business-as-Usual (BAU) processes that support our exchange and clearing memberships, ensuring compliance and transparency. This includes supporting the Senior Trading Analyst with analysis on usage, maintenance tasks, cost, and risk. In addition, you will contribute to implementation projects for changes and enhancements to ING’s market infrastructure.

Using exchange and clearing services, either as a direct member or via a broker, commits ING to strict operational standards. Your role is pivotal in maintaining and improving these standards. Expect a dynamic mix of hands-on tasks and strategic initiatives that drive innovation, compliance, and efficiency.

Main roles and responsibilities:

As the Market Access & Venue Operations Specialist you:

• Act as a point of contact for market access relationships, including trading venues, clearing houses, and brokers.
• Maintain and document venue and clearing memberships, ensuring compliance and transparency.
• Monitor and manage shared mailboxes, responding promptly to queries and coordinating follow-ups in a professional manner.
• Map, document, and continuously improve end-to-end processes for venue operations and clearing workflows.
• Support onboarding/offboarding of venues and services.
• Collaborate with internal teams in Amsterdam teams (Trading, Risk, Compliance) and execution hubs in Bratislava and Manila to ensure efficient process execution.
• Manage all stakeholders proactively that are involved in the realization of the projects/change initiatives.
• Participate in change initiatives and projects, providing input on requirements and supporting implementation.
• Contribute to larger projects, combining operational responsibilities with strategic initiatives to enhance market access processes and stakeholder communication.

What we are looking for:

A colleague with a talent for taking on challenges and making things happen, enthusiasm for helping others succeed, and a knack for staying one step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast-changing and complex environment. You are a naturally collaborative person who listens to and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As the Market Access & Venue Operations Specialist you:

• 3–5 years of experience in financial markets, operations, or related fields.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent communication skills and a proactive, solution-oriented mindset.
• Familiarity with market access processes, clearing workflows, and venue operations.
• Ability to build and maintain sustainable stakeholder relationships.
• Analytical mindset with attention to detail and a pragmatic approach.
• Skilled in documentation and process design; proficiency in Excel and PowerPoint is a plus.
• Fluent in English and comfortable working in an international environment.

What we offer

• A dynamic and supportive work environment with room for personal and professional growth.
• Exposure to a wide range of financial products, venues, and operational processes.
• Opportunities to contribute to both BAU and strategic change initiatives.
• A clear development path toward becoming a process expert in market access and venue lifecycle management.
• Collaboration with international teams and the chance to shape how processes are designed and executed.