Process Expert

We are looking for an inspiring, approachable, and hands-on process expert displaying the following behaviors:

• 'Do it-Try it-Fix it' mentality
• Courage and decision-making ability
• Teamwork and collaboration
• Organizational sensitivity
• Adaptability in style and approach
• Innovation-driven thinking
• Collaboration-focused delivery
• Clear, open, and interactive communication
• Pro-active networking and stakeholder management

Your key responsibilities

• Documenting (complex) "as is" and "to be" processes and journeys
• Translate and implement (new) requirements in "as is" and "to be" processes and
• Design, implement, and maintain a WB business process/journey framework
• Support complex business process improvement initiatives, including methodology and approach, workshop facilitation, and maintenance of appropriate business process and enterprise-wide requirements
• Provide stand-alone business cases and data analysis by using process excellence, mining, or intelligence practices
• Review, challenge, and support new strategic change initiatives that aim to

develop and/or improve (new/existing) journeys/processes and quantify opportunities for improvements in digitalization, process efficiency, and effectiveness

• Collate and conduct analysis of the tactical and operational information gathered through interviews and research to support the diagnosis of underlying client issues and problems and the design of solutions
• Perform problem root cause and resolution analysis
• Collaborate between the different stakeholders, and with colleagues in other teams with the aim of creating even more added value for our customers

We are looking for you if

• You have strong process skills and a strategic mindset
• You have 3-5 years of relevant experience, for example in the fields of customer journey management, process expertise, product management
• Having experience with and knowledge of Lending, FM, TS, CM&A) or channels is a strong plus
• You have a strong customer focus
• You love to challenge the status quo and are eager to propose creative solutions to problems
• You have organizational sensitivity
• You have the ability to create buy-in and engagement
• You are naturally a collaborative person, who listens and invests in others to achieve common goals and at the same time pushes, where needed, to break through existing routines
• You have strong analytical capabilities, quantitative insights, and problem-solving skills
• You have a strong affinity with and experience in the Agile Way of Working
• Excellent level of English, communication, and presentation skills
• Bachelor/Master’s degree and relevant certifications (e.g. business process modeling, process excellence, mining or intelligence practices, Lean Six Sigma (Green/Black Belt), Agile/customer journey management