Travel Operations Lead

Travel Lead

We are seeking an experienced and motivated Team Leader to oversee and manage the daily operations and requests of travel administration. The ideal candidate will be responsible for ensuring the smooth execution of travel support related to policy governance to system support. Maintaining high levels of timeliness, accuracy and customer satisfaction. This role requires strong leadership, organization and stakeholder management, and excellent communication skills.

Key Responsibilities:

• Team Management

• Lead, motivate, and manage a travel specialist to meet performance targets and service levels.
• Conduct regular meetings, provide coaching and identify training needs to improve skills and productivity.
• Manage scheduling, workload distribution to ensure seamless, timely and accurate operations.

• Operational Oversight

• Oversee the planning and management of the following:
  • Travel Profiles
  • Bookings
  • Expense Claims
  • Payment Flows
  • Set up of Global Hotel Program
  • Approvals
  • Travel Gaps and Exceptions
  • Egencia (system)
  • Global Travel Page
  • Travel policy compliance and governance

• Performance Monitoring
  • Track service performance through KPIs and metrics such as timeliness and accuracy.
  • Prepare and present regular performance reports to management
  • Manages ad hoc reporting and presentation as the business need arises.

• Collaboration and Communication
  • Work closely with various internal departments to align on service goals and organization objectives related to travel
  • Build and maintain strong relationships with stakeholders, travel partners, suppliers and vendors.

Qualification and Skills

• Proven experience in a leadership role.
• Strong knowledge of travel systems and industry trends.
• Excellent communication and international, and problem-solving skills.
• Ability to manage and inspire to achieve targets.
• Exceptional organizational and multitasking abilities.
• Proficiency in relevant travel and customer relationship management tools.
• Customer-focused mindset with the ability to handle high-pressure situations
• Have worked in a multi-national company and/or have support multiple countries

Educational Requirements:

• Bachelor’s degree in Travel, Tourism, Business Administration or related field