Global M365 Collaboration Engineer

Key Responsibilities

• Microsoft Teams Management: Configure, manage, and support Teams, including Teams Compliance recording. Ensure the platform meets organizational needs and compliance standards.
• SharePoint Online Administration: Oversee the administration and security of SharePoint Online, managing permissions, workflows, and optimal performance.
• Recording Tools Expertise: Administer and support integration with Luware and Verint recording tools, ensuring compliance with regulatory requirements.
• First Line Risk Work: Handle administrative and documentation tasks related to IT risk. Review vulnerability reports and access management activities; evaluate and review SOC2 reports.
• Collaboration & Support: Work with IT, facilities, and business stakeholders to troubleshoot and resolve issues related to Microsoft 365 services.
• Documentation & Training: Maintain configuration documentation and provide training and support for end users and internal teams.

Key Capabilities/Experience

• Microsoft 365 Knowledge: Expertise in Teams and SharePoint Online, including Teams Compliance recording.
• Tool Integration: Experience with Luware and Verint recording tools.
• Problem Solving: Strong analytical and troubleshooting skills.
• Collaboration Skills: Ability to work effectively in cross-functional teams and support global users.
• Compliance Understanding: Familiarity with security, compliance, and risk standards in enterprise environments.

Minimum Qualifications

• Educational Background: Bachelor’s degree in information technology, Computer Science, or a related field.
• Experience: Minimum of 5 years of work experience on the related role
• Technical Knowledge: Strong understanding on different digital workplace tools.
• Problem-Solving Skills: Ability to identify potential risk and develop effective solutions to mitigate them.
• Certifications: Relevant certifications such Teams Administrator Associate, Security, Compliance and Identity Fundamentals, or similar certifications is a plus.