Support Coordinator

At ING, we’re passionate about making banking simpler, smarter and more rewarding. We empower people to stay a step ahead in life and in business by creating experiences that are easy, transparent and customer focused. As one of Australia’s most recommended banks, we foster a culture where curiosity is encouraged, learning is supported, and people are empowered to build meaningful careers.

We’re looking for a Support Coordinator to join our Account and Document Services team. As a key member of the team, you'll play an important role in supporting document management, mailroom operations and customer service activities that help keep the bank running smoothly. You'll work across a variety of tasks, collaborate with teams throughout the business, and contribute to an important part of our customer journey.

This is a fantastic opportunity for someone with customer service or administrative experience who is looking to start or grow their banking career.

This is a permanent role based in Sydney. The core hours of this role are 7:45am – 4:00pm.

What you’ll do

• Manage incoming and outgoing mail, courier services and document distribution across the business.
• Scan, validate, file, archive and retrieve documents while maintaining accuracy and confidentiality.
• Process cheques and documentation in line with service level agreements and operational procedures.
• Provide responsive customer service and support to internal stakeholders across ING.
• Assist with workplace health and safety equipment coordination, record maintenance and audits.
• Identify opportunities to improve processes, reduce risk and enhance service delivery.

What we’re looking for

• Experience in customer service, administration or a similar support role.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent communication skills and a customer-first mindset.
• Confidence using Microsoft Office applications, including Outlook, Word and Excel.
• Strong attention to detail and the ability to work accurately within established processes and procedures.
• A growth mindset with a keen desire to learn new information and processes.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.  

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.  

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply   

Sound like your kind of vibe? We can’t wait to hear from you!  

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)  

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. 

Need more?

Contact Sabrina Huynh, Sabrina.huynh@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com 

Applications will close Thursday, the 23rd of July.

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