IT Operations Engineer

Key Responsibilities

• infrastructure management
• managing Linux and Windows environments
• proficient in the command-line (RHCSA/RHCE certification or equivalent)
• virtualization
• managing virtualized environments (VMWare)
• containeriza5on odocker, podman oKubernetes, openshift
• networking
• firewall rules
• DNS, DHCP
• network storage (NFS/NAS, SAN, CIFS/SMB)
• load balancing
• automation
• scripting knowledge to automate repetitive tasks
• building and integrating tools that will assist in improving system availability, reliability, and performance
• utilizing CI/CD tooling to automate (Azure DevOps, Jenkins)
• configuration management
• enforcing configuration (Ansible, Puppet, Chef)
• monitoring and troubleshooting
• performance monitoring
• proactive identifying problem areas of a system, i.e. software bugs, misconfigurations, bottlenecks
• trend analysis
• incident and problem management ocoordinating incident
• management and service restoration
• capacity planning
• service level management
• proactive monitoring and adherence to SLAs
• holding IT Engineering, Security and Architecture
• accountable for remediation of any SLA degradation

IT Risk Key Controls

• ensuring that IT is ‘in CONTROL’ by holding IT groups accountable for adherence
• collating and providing necessary evidence to Auditors for these controls (Vulnerability Management, Identity & Access Management,
• Platform Security, Foundational Controls and Security Detection & Response)
• disaster recovery (DR) & business continuity planning (BCP)
• high availability and resilience patterns

Key Capabilities/Experience

• work comfortably with Linux and Windows
• work with virtualization technologies such as VMWare
• develop and run applications in the cloud (Azure, AWS, GCP)
• containerize and orchestrate applications (Docker, Openshift, Kubernetes, microservices)
• continuously integrate and deploy (CI/CD, git, jenkins, ansible)
• comfortably write automation scripts (bash, go, python)
• administer and query SQL
• work and analyze aggregated logs (ELK)
• configure networks (load balancing, firewalls)
• work with observability tools (Prometheus, Grafana)