Product Owner | KYC NOW @ING Bank

Discover ING Bank

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

The Product Owner's role involves designing and tracking customer journeys from a KYC perspective by creating and delivering relevant KYC processes, having in view regulatory requirements, customer experience and operational excellence.

Your day to day

• Develop, implement and manage KYC processes for Private Individuals and Business Banking clients. Prioritize the squad's backlog.

• Initiate change based on feedback from internal stakeholders, customer feedback and business objectives.

• Negotiate scope with business partners to align on objectives around time to the market, effort and value.

• Responsible for the analysis, identifies and quantifies opportunities for new features and new ideas.

• Create specifications for IT team and follow up until the development is done and put in production. Make sure that testing is done properly and customer experience is good.

• Responsible for the documentation necessary according to internal and external regulations and for the specifications needed to be included in the sales, support and marketing materials.

• Follow up competition developments and legal requirements and come up with initiatives meant to maintain or improve ING’s competitive advantages.

• Act as third line of support for customer support & sales department.

• Be the lead in the QBR planning and execution.

• Actively participate in AGILE ceremonies of the squad.

What you bring to the team

• University degree in related fields preferred

• 5+ years of previous experience in product/project management with delivery focus. Product Owner past experience is a plus.

• Good knowledge on KYC legislation and processes with focus on customers.

• Excellent analytical, organizational, innovative, problem solving and follow-up skills with the ability to meet time sensitive deadlines; capacity to work under pressure.

• User journey design thinking and customer testing across digital services.

• Strong stakeholder management across a wide range of different stakeholders. Ability to engage and influence at all levels of stakeholder, both internally and externally.

• Excellent organization and planning skills.

• Excellent presentation and written/verbal communication skills in Romanian and English

• Exposure and experience in working with senior management.

• Capacity to come up with new innovative ideas on automation and digitization of existing flows.

• Ability to interpret and/or write business documentation and process specifications.

What we offer

• Hybrid way of working with flexible working schedule and short week options.

• Monthly budget on Benefit platform.

• Extra annual leave days depending on the total length of working experience.

• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications.

• Impactful work in a fun and collaborative environment.

• Open-concept offices designed for both teamwork and relaxation.

• Corporate events and social gatherings.