QA Process Lead - OMaaP - PSS @ING Hubs RO

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca. 

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services. 

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.  

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?  

                          Here’s a sneak peak of what our colleagues say about working within ING Hubs Romania: 

          At ING, sharing knowledge is always a win-win | 92% of our colleagues in Romania agree.

The Mission

You will work in the dynamic and challenging environment of Payment. We operate according to a Scrum development process with two-week sprints and strongly believe in the DevOps approach to delivering IT solutions. We strive to have the high-quality mission-critical software delivered in time using iterative development with regular milestone reviews with stakeholders following the ING’s agile way of working to reduce surprises in what we build.

The Order Manager As A Platform is responsible for:

• Building internal and external OMaaP APIs;

• Creating orders for execution and routing them to the payment engine;

• Warehousing orders until they are executed;

• Tracking the status during the entire life-cycle of an order;

• Reporting the status of an order through direct and assisted channels.

The future of the OMaaP is really interesting and contains many challenges and opportunities. For example, processing instant payments and exposing APIs to the outside world.

We are looking for a QA Engineerwho will also act as theScrum Master (Technical Product Owner)for an engineering squad. This is a hybrid role combiningtechnical leadership,process ownership, andteam facilitation.

The ideal candidate has a strong background insoftware quality assurance, experience withautomation and performance testing frameworks(e.g., Gatling, Karate, JMeter, K6, RestAssured, Cypress, etc.), and a solid understanding ofAgile delivery practices.

Your day to day:

Responsibilities as Leader QA

As the QA lead, you will be accountable for driving our quality strategy and elevating testing practices across the project.

• Establish and champion QA standards, testing frameworks, and quality best practices.

• Guide, mentor, and support QA engineers, enabling them to grow technically.

• Evaluate current testing flows and propose improvements to efficiency, coverage, and reliability.

• Design and oversee test automation strategies using modern tools
  (experience with Gatling/Karate is a plus, but similar experience is fully acceptable).

• Define performance testing strategies and ensure systems meet scalability needs.

• Integrate automated tests into CI/CD and optimize for stability, speed, and flakiness reduction.

• Drive defect management, root-cause analysis, and continuous process improvement.

• Ensure quality is embedded throughout the SDLC (shift-left approach).

Responsibilities as a Scrum Master (Technical PO)

In your Scrum Master/Technical PO capacity you will support the team in planning, alignment, and delivery.

• Facilitate Agile ceremonies: sprint planning, refinement, daily stand‑ups, reviews, retrospectives.

• Maintain a healthy, ready, and well-documented backlog.

• Help translate technical needs into clear user stories and acceptance criteria.

• Work with developers, architects, and the business to refine scope and ensure technical clarity.

• Track team progress, identify impediments, and ensure timely resolutions.

• Promote continuous improvement, team transparency, and predictable delivery rhythms.

• Serve as a bridge between project needs and technical execution.

What you'll bring to the team

• 8-12 years of experience in software QA (manual & automated).

• Strong understanding of QA methodologies, testing types, and quality processes.

• Experience with automation frameworks (e.g. Karate).

• Experience with performance testing tools (e.g. Gatling).

• Hands-on experience with microservices, REST APIs, CI/CD, and git-based workflows.

• Prior experience mentoring or leading QA engineers.

• Strong Agile knowledge; previous involvement in scrum facilitation.

• Excellent communication, ownership, and stakeholder coordination skills.

• Fluent in English.

Nice to have

• Experience withTDD, BDD, or ATDDtesting methodologies in complex system landscapes.

• Familiarity withSEPA CT, SEPA DD, Instant Payments, TIP CT, INT CT, and formats such asPAIN, MX, XML, JSON.

• Exposure to performance optimization within high-throughput transaction systems.

• Hands-on experience withmonitoring, observability, or log analytics tools for validating production behaviour.

• Certifications inSoftware Testing,Payments, orCloud/DevOpsdomains.

• Background with contract testing.

• Experience defining technical requirements or acting as a technical PO.

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).