Refuerzo Verano Oficina Santander

Tu rol y entorno de trabajo:

Buscamos un/a gestor/a comercial temporal a jornada completa para incorporarse a nuestro equipo de Oficinas en Santander a jornada completa en horario de lunes a jueves de 9:00 a 14:00 h y 16:00 a 18:00h / viernes de 09:00 a 15:00 h.

La misión de este equipo es gestionar las interacciones de los clientes en la oficina durante su visita para cumplir con la estrategia marcada por el banco y el canal, satisfacer sus necesidades operativas o comerciales, proporcionando una sobresaliente experiencia de cliente y garantizando que la atención se realice conforme a los parámetros establecidos.

Tus principales responsabilidades:

Como gestor/a comercial, tus funciones serán:

1. Informar a los clientes o prospectos de nuestra oferta de productos con el fin de que éstos elijan los que más se adapten a sus necesidades financieras. Buscar proactivamente oportunidades de venta cruzada basadas en dichas necesidades. Cumplimiento de los objetivos comerciales fijados (Acción comercial).

2. Dar solución a los problemas planteados u operaciones demandadas de la manera más eficaz y satisfactoria buscando siempre altos estándares en experiencia de Cliente.

3. Ejecutar aquellas operaciones o acciones requeridas por el cliente conforme a los procedimientos existentes, normas de auditoría interna y seguridad (Ejecución de Procedimientos y Operativa).

4. Demostrar conocimientos en productos y campañas del banco, así como del mercado y competencia. Conocer el funcionamiento y operativa de otros canales del banco con los que se tenga relación directa (Conocimientos y Formación).

5. Compartir con su responsable, y el canal, toda información relevante de clientes o procesos que pueda recabar durante la realización de su trabajo de atención a clientes para ayudar a mejorar al banco.

What are we looking for?

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply!

• Valorable: Licenciado/Grado/Diplomado/Módulo/ (Derecho, Economía, ADE, etc) + Certificación oficial MIFID II  + Certificado LCI + Certificación en Seguros.
• Experiencia mínima de 6 meses en Atención al cliente en el sector bancario y de prestación de servicios para el asesoramiento financiero.
• Operativa bancaria, productos financieros y técnicas de venta

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging

360º care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Clinics with professional, world-class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.

International Remote work program.

Get to know Us

We are a team of more than 1800 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.