Site Reliability Engineering Tools Area Lead

At ING Australia, we value individuality and offer a career that helps you stand out—supported by a global network, inclusive culture, and advanced technology. 

The SRE Centre of Expertise (CoE) enables system reliability, performance, and IT service excellence. 

Reporting to the Head of SRE CoE the SRE Tools – Area Lead oversees a team managing a unified ecosystem that includes observability (metrics, tracing and logs) and ITSM tools (incident, problem and change management). 

This role is responsible for setting vision, driving priorities, ensuring service quality and aligning IT strategy with ING’s global direction. It also defines observability standards and owns tool selection, operational and lifecycle management. Working closely with stakeholders across Technology and SRE teams, this role helps improve the overall Tech tools experience. 

Ready to make an impact? 

What you’ll do …

• Drive incident, problem, change and capacity management to ensure system reliability and availability 

• Improve system performance, monitoring, and production stability in collaboration with Tribes 

• Lead automation and continuous delivery practices to reduce manual effort and improve efficiency 

• Ensure security, risk compliance, and adherence to Group standards 

• Define and implement SRE strategy, roadmap, and technology direction 

• Coach teams and promote knowledge sharing, best practices, and continuous improvement 
  

What we’re looking for….

• Hands-on experience with automation, performance, and capacity management 

• Strong experience in observability tooling. 

• Solid understanding of infrastructure and enterprise technologies (cloud, networking, databases, J2EE/.NET, JavaScript) 

• Proven track record working in large engineering teams and delivering at scale (preferably in banking/finance) 

• Excellent people management and stakeholder management skills with a self-driven mindset. 

What’s in it for you?

• Discounted ING Health Insurance. 

• An additional Rest Day to support your wellbeing. 

• An IMPACT Day to volunteer on approved sustainability activity. 

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. 

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people. 

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply 

Sound like your kind of vibe. We can’t wait to hear from you! 

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.) 

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. 

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. 

Need more? 

Contact: Saikat Dastidar at  Saikat.dastidar@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com

Applications close on 21st June

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