Product Manager Commercial Finance (Dutch speaking)

We are looking for a (Customer Journey Expert) Product Management Commercial Finance, who will drive the short- and long-term strategy for Commercial Finance products.

Commercial Finance

Commercial Finance NL (ComFin) is part of Business Banking and provides working capital to clients based on debtors and inventory (asset based). Characteristic for asset-based lending is that the amount of the loan is primarily based on the value of the customers’ collateral as opposed to financing that is primarily based on the firm and its credit worthiness.  

Commercial Finance is active in the Netherlands, Belgium, Poland, and Romania with a combined profitable outstanding of ~ EUR 6.5B, having a strong presence in Mid-Corporate and Corporate markets.

The factoring market is a rapidly growing market globally, enabled by the rise of new technologies. Commercial Finance has the ambition to expand growth in the SME segment, especially through the application of digital channels.

Commercial Finance NL (ComFin) is in the middle of a transformation to future-proof its IT landscape and enable further growth opportunities. This includes renewal of its core IT platform, new product development for SME’s, deeper integration in ING Business Banking customer- and employee journeys and redesigning ComFin towards digital operations.

Roles and responsibilities

In this role you are keen to deliver a set of products that are reliable, scalable, and secure, while also providing the best possible customer experience for our business banking customers in the Netherlands. Also important is to create a strong commercial product portfolio aiming at stable and sustainable income flows.

The Product Management team (2 FTE) is tasked with developing and managing product strategy and lifecycle, including catalog, governance, marketing, customer satisfaction, market research, new product design, performance, risk management, policy updates and content management.

Product Management responsibilities:

• Product Strategy Development: Crafting and refining the strategic direction for ComFin’s factoring propositions to ensure alignment with overall strategy, business goals and market needs.
• Product Lifecycle Management: Overseeing the entire lifecycle of Comfin products from conception through development, launch, and eventual retirement.
• Product Governance: Ensuring compliance with both internal and external policies and regulations throughout the product lifecycle.
• Marketing and Promotion: Collaborating with marketing teams to develop effective strategies for promoting ComFin products to the target audience.
• Customer Satisfaction: Monitoring and enhancing customer satisfaction through regular feedback and tailored product improvements.
• Performance and Risk Management: Regularly assessing product performance against set metrics and managing associated risks.
• Data Reporting and Analysis: Monitor product performance, customer feedback, and market trends to guide decision-making including reporting on propositions.

How to succeed

As CJE Product Management you are responsible for optimizing the product portfolio and the development of products, keeping ComFin relevant to our customers in a highly competitive and regulatory environment. That means translating market developments (informed by the sales organization and external input), ING policies and regulatory requirements into requirements for product development and enhancements of existing products and provide a vision on how ComFin can market these products.

• You focus on product management and apply your experience to target audiences in the fast-changing context of Commercial Finance.
• You have a strong vision on developing and improving products, which we can use to attract new customers.
• You have a view on the industry developments affecting your product and advocate the strategic direction for your product internally and externally.
• You will be responsible for product strategy, the product roadmap, price strategy, distribution strategy and the entire product life cycle.
• You will be responsible for market, competition & customer research.
• You will be responsible for monitoring regulatory requirements related to the ComFin products.
• You will be responsible for product risk management (i.e., PAP/PARP, product review, issue management, etc.) and you will also collaborate with the ComFin SBO.
• You work with Sales, Risk, Compliance and Legal stakeholders, to make sure our products and services comply with regulations and policies.

About you

• Master’s or bachelor’s degree.
• At least 5 years of relevant experience
• Solid knowledge Lending/Commercial Finance product(s).
• Experience in (commercial) product management and/or marketing and/or customer experience
• Strong analytical skills and data driven approach.
• Self-motivated and capable of working autonomously
• Demonstrates a high level of independence in managing tasks and responsibilities
• Excellent written and verbal Dutch and English communication skills.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.

Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.