Customer Journey Expert EPI (WERO)

REQ-10090287
10/03/2025
Customer Journey
Ámsterdam, Holanda

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We are looking for an experienced Customer Journey Expert willing to take on a huge challenge and work on one of the main strategic products for ING Payments!

Payments is on the move. With market trends like AI, Big Tech and Fintech shaping the future, ING Payments is working on the next step towards seamless and integrated Payments for our customers. Together with our partner the European Payments Initiative (EPI) we are developing a new proposition for E-commerce transactions, initially for the Belgian, German and Dutch markets.

Your department

In our department (tribe) Payment NL we work towards giving our customers the best and most seamless Payments customer journey possible. To realize this ambition, we are looking for an experienced product manager (customer journey expert), who has in-depth knowledge of Payment products and developing (mobile) features to integrate into our mobile App. You know how to convert this knowledge and experience into leading the development team, taking the responsibility for the refinement, planning and delivery, creating entirely new proposition for our customers and ensuring back-end processes are properly set-up (processes are operationalized, business flows are well documented, risk assessment completed etc.) . Do you have an entrepreneurial mindset to take it on & make it happen? Then we are looking for you!

ING Payments NL is one of the largest tribes within ING the Netherlands and mostly based in Amsterdam. The tribe entails all products and processes associated with Payments within ING the Netherlands servicing our 7 million customers every day.

Your team

Your team is focusing on the implementation of the E-commerce proposition provided by EPI (product name WERO) within the ING’s banking APP.

You will work closely together with other ING departments, such as the risk and legal parties, other tribes and ING Belgium and Germany amongst other stakeholders throughout the entire payments chain. Externally, you work together with parties such as other banks, Currence (iDEAL) and EPI.

How to succeed

Our biggest expectation is for you to take on responsibility. To be proactive, dependable, solution-oriented, with ability to quickly adapt and drive your team to success. Also keep learning. In return, we’ll back you to develop into an even more awesome version of yourself.

You are a team player, have excellent problem-solving ability and can drive projects from concept to execution. As our new Customer Journey Expert (Product Manager), you:

Have a bachelor’s or master’s degree.
Have experience in payments and knowledge of payment trends.
Understand customer needs and challenges.
Have a commercial mindset and a drive to make impact.
Can demonstrate experience in implementing innovations or propositions.
Have strong problem-solving skills and the ability to take decisions based on data and facts.
Have solid interpersonal and collaborative skills to interact with different stakeholders.
Are fluent in English (verbally and written).
Like to deep dive into the content to create the best products.
Understand the need to comply with regulations and policies but dare to debate alternatives and challenge status quo.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://careers.ing.com/en/benefits-NL

The benefits of working with us at ING include:

A salary tailored to your qualities and experience
A salary indication 5,212 – 8,387 EUR based on 36 hours per week
24-27 vacation days depending on contract
Pension scheme
13th month salary
Individual Savings Contribution (BIS), 3.5% of your gross annual salary
8% Holiday payment
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
Work Agile, so new ideas come to life faster

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today

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En ING queremos que las personas den lo mejor de sí mismas. Tenemos una cultura inclusiva donde todos pueden crecer y hacer la diferencia para nuestros clientes y la sociedad. Apoyamos siempre la diversidad, la igualdad y la inclusión. No toleramos ninguna forma de discriminación, ya sea por edad, género, identidad de género, cultura, experiencia, religión, raza, discapacidad, responsabilidades familiares, orientación sexual u otro motivo. Si necesitas ayuda o algún ajuste durante el proceso de selección o entrevista, ponte en contacto con el reclutador indicado en la oferta. Estaremos encantados de colaborar contigo para que todo sea justo y accesible. Haz clic aquí para saber más sobre nuestro compromiso con la diversidad y la inclusión