Global Delivery Manager – ING Loyalty

As ING’s loyalty strategy expands internationally, we are introducing a new role to ensure that global solutions are successfully delivered across markets. This role is not about designing product features — it’s about turning vision into execution. You will be the driving force behind structured rollouts, country readiness, and stakeholder coordination at every level.

This role is distinct from product management: it focuses on delivery, not ownership of product content. You will partner closely with product teams but remain focused on aligning countries, ensuring smooth implementation, and making our loyalty ambitions a reality across borders.

Your role and responsibilities

As Global Delivery Manager for ING Loyalty, you will:

• Lead the end-to-end rollout of loyalty initiatives in coordination with global product, tech, legal, compliance, marketing, and country teams.
• Translate strategic roadmaps into executable delivery plans across multiple countries.
• Act as the primary point of contact for country teams during implementation, managing timelines, risks, and dependencies.
• Define and maintain enablement toolkits (training, documentation) to support scalable market onboarding.
• Facilitate operational alignment and readiness assessments before go-lives.
• Monitor progress, resolve delivery blockers, and escalate issues where necessary.
• Gather post-launch feedback and embed lessons learned into future rollouts.
• Drive structured governance and reporting on implementation progress for senior stakeholders.

How to succeed

You are a natural problem solver with a can-do mentality. Someone who thrives in fast-paced environments and knows how to get things done in complex organizational settings.

You bring a proven track record in program delivery or business-to-IT coordination roles and are comfortable leading delivery streams that cut across functions, geographies, and layers of seniority.

Skills and experience:

• 6+ years of experience in program management, transformation delivery, or complex operational execution (preferably within digital or financial services).
• Strong stakeholder management skills with a track record of aligning cross-functional teams.
• Ability to manage delivery across multiple workstreams and countries simultaneously.
• Excellent organizational and communication skills — able to drive clarity and alignment from strategy to execution.
• Experience working closely with IT, legal, risk, marketing, and product teams.
• Comfortable navigating ambiguity and adapting delivery approaches when needed.
• Experience in customer loyalty, digital banking, or customer engagement programs.
• Familiarity with agile ways of working and international delivery models.
• Understanding of regulatory and compliance impact on digital initiatives.

Why join us?

• Help scale a strategic loyalty proposition across multiple ING markets.
• Work in a dynamic and collaborative environment with a global scope.
• Be the engine behind turning big ideas into operational reality.
• Gain exposure to diverse markets, leadership teams, and business lines.

Rewards & benefits 

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here: Benefits in the Netherlands

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience
• A 36 to 40 hours job with an unique offer that fits in today’s world
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Want to apply directly?

Upload your CV and motivation letter by clicking the “Apply” button. 

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

Procedure

Please note that it may take some time before we respond to your application and inform you about the next steps in the procedure.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today. read here why: Working at ING