Product Manager for Mobile Onboarding

Will you help us to shape the future of our mobile onboarding journey? The onboarding area provides an exciting mix of direct customer interaction and fast evolving technology with a clear aim to provide the best first customer impression while also preventing financial economic crime. Are you up for a challenge?

About us

At Onboarding we are responsible for onboarding more than 300.000 new ING customers each year. With 4 multi-disciplined squads we welcome all retail customers and manage both mobile onboarding as well as onboarding via our assisted channels and provide onboarding capabilities to other domains such as Mortgages and Business Banking.

We continuously explore, release, and test new features to provide secure processes that delight our customers. We do this in constant dialogue with our colleagues at Product fulfilment, KYC, Digital & Customer Interactions, Fraud & Cybersecurity and Customer Data. A superior customer experience and conversion optimalization are key to move forward.

At ING we are mobile led, which means that the mobile channel has our strategic focus. We therefore look for a Product Manager with IT affinity and ability to create superior customer flows. Do you have the execution power to turn a plan into action and follow up with engineers till you reach the desired end goal? Please read on!

As a Product Manager you:

• Take ownership of your team’s processes, including vision, ideation, development, launch, growth, and maintenance.
• Conduct user research and analysis to gain a deep understanding of the needs of our customers and identify areas of improvement.
• You understand the need to comply with regulations and policies but dare to debate options
• You can balance optimal customer value and profitability for ING
• You are fluent in English (verbally and written), professional working proficiency in Dutch is preferred
• You are proactive and like to work in a multidisciplinary team in an agile environment to make ideas and improvements come to life
• You give and ask constructive feedback and foster an environment in which you and your colleagues can excel

You have:

• A Master or Bachelor degree
• At least 5 years relevant experience in product/IT delivery
• Experience in exploring customer needs and skills to bridge IT and business
• A curious mindset for the underlying application architecture, relevant IT landscape and technologies across different business units and outside ING
• Realization skills, able to take on a challenge and make it happen
• Strong analytical skills and take decisions based on data and facts
• Solid interpersonal and collaborative skills to interact with different stakeholders

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we you’ll get plenty of opportunities to challenge yourself and grow and help you to develop into an even more awesome version of yourself.

Rewards & benefits 

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract 

• Pension scheme 

• 13th month salary 

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary 

• 8% Holiday payment 

• Personal growth and challenging work with endless possibilities 

• An informal working environment with innovative colleagues 

• Work Agile, so new ideas come to life faster 

• Hybrid working location, with the office located in Amsterdam

Ready to apply?

Please note that we are happy to receive your application in English. Please add a recent CV plus cover letter in which you explain why you are the one we need for our area. We look forward to meet you!

Procedure and closing date

The closing date for this vacancy is July 6, 2025. After this date, we will make our first selection. Please note that it may take some time before we respond to your application and inform you about the next steps in the process.

Our procedure consists of two interview rounds. The first interviews will take place during the week of July 14, 2025.

We redefine banking. What about you?

There has never been a more exciting time to work at ING. We’re on a journey centered around our customers, powered by technology, and driven by smart, determined people. Our customers feel empowered by our people to stay a step ahead in life and business. We’re proud of that! Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.