Specialized Support Desk Engineer

ING Private Cloud is looking for an Specialized Support Desk Engineer who will be part of  the Specialized Service Support team.  You will maintain the day-to-day effective service support solutions in the ING Private Cloud. You will engage and establish constant contact with the different areas providing within IPC in the mission of elevating our service support model.

Roles and responsibilities

The Specialized Support Desk Engineer Cloud & Infrastructure main responsibility is to assure that incidents are processed in a timely & effective way. The incidents will be assigned by the Incident Manager depending of the area of expertise of each engineer and or with indication of what action should be taken for an immediate action to resolution.

Whether an escalation, process’ bottle neck, or incident backlog, requires other countermeasures, the Service Support Engineer will then engage in solving it with the collaboration of his team members and reach and engagement if necessary with the PO’s and or IPC 2nd Line Support. 

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• Practical knowledge in ITIL 4 practices [Incident, Problem, Knowledge, Change].

• Have strong understanding of the internal workings of VMWare products preferably VMWare certified

• Are proficient in SRE methodologies, and tooling like OTEL, pipelines, Azure DevOps,

• Good understanding of complex infrastructure (technical and organizational)

• Proven Linux experience, other OS's are a pre (HPNSK,ZO/s,Windows)

• Scripting experience with e.g. Bash, Python

• Familiar with working in organizations that have a focus on Risk & Compliancy.

• Able to install and configure an application on Linux

• Open minded, eager to learn, high in energy, team player

• A 'take it on an make it happen'" mentality

• Bachelor's degree (preferably in Information Technology)

• have demonstrable track record of the above, preferably 3+ years in similar environments

• Excellent verbal and writing skills in English

Good to have:

• You understand CI/CD concepts & methodology and have experience with modern pipelines

• Exposure to working in multi-Cloud environments

• Knowledge of infrastructure-as-code tools such Ansible

• Basic understanding of batches and its components

• ITIL certification is a plus

• Previous experience in service transformation programs

• Project management and collaboration capabilities

You'll get extra points for:

• You are an excellent communicator and can cooperate with people at all levels

• You have a keen eye for service improvements

• You’re a team player at heart

• Hands-on experience in service support

• Effective communication towards the internal organization and customers;

• Incident Experience within a 1st or 2nd line support desk

• Understanding of technology, ideally with a background in infrastructure, cloud environments and managed services

• Good administration skills and understanding of various ITSM tools for incident logging and knowledge base

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Questions?

Contact our recruiters, Malgorzata Witczak or Pierre Julien Dechassat for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.