Operations & Support Specialist @ING Hubs Romania

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 1700 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub – a distinct entity from ING Bank Romania – then steadily expanded our range to include more services and competencies.

Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.

Our tech capabilities remain the core of our business, with more than 1500 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work.

We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

The Mission

The purpose of the COO Tech domain is to: Elevate transparency and control over which IT products and services are delivered and consumed throughout ING in a standardized manner, leading to faster, more cost-efficient, and increased usage of our growing technology platform.

The top structure of COO Tech consists of four subdepartments, with several teams operating under their leadership: 1) CTO Development & Support, 2) Change & Transformation, 3) Product & Service Management and 4) Reporting & Insights (CDO).

You report functionally into the Lead Reporting & Insights (CDO) and hierarchically to the lead of Change Experts in ING Hubs Romania.

Your day to day

Even if you’ll start your day from the comfort of your home or drink your morning coffee in our office’s garden, your day will be quite similar when comes to tasks. Here is the overview of your area:

Product management COO Tech is responsible for product management of several COO Tech tools. This includes on one hand controlling the backlog, setting priorities, managing the budget, and allocating respective engineers. On the other hand, it includes the development and driving of a long-term view on the products and how they can support the process models that are pursued. Longer term development and implementation of new releases often will necessitate cooperation with the user organizations.

Alignment with stakeholders is key: Understand the processes that the tools support in the customer context, being a conversion partner for Sr Management and process owners and driving predicable delivery schedules in alignment with the user organizations. 

The team owns product management for the following tools:

• ServiceNow PPM;
• Time writing;
• Azure Boards;
• MyICS;
• The new ServiceNow CSDM modules, which focus on Portfolio Management, Digital Product Management, Service Management, and Intra-company Sourcing.

The delivery teams for the tools are hierarchically working in a larger tech domain and report functionally to the product owners in this team.

What you’ll bring to the team

• 1-5 years of experience in operational support / PMO / Portfolio Management;
• Familiarity with ServiceNow PPM and time writing is a plus;
• Proficiency in written and spoken English;
• A practical, hands-on, and flexible approach;
• Strong customer support & teamwork ;
• Relevant certifications.

Be a key player in facilitating change and transformation within ING. Apply now to make an impact!

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).