Product Owner - PSS @ING Hubs RO

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of 𝐨𝐯𝐞𝐫 𝟐𝟎𝟎𝟎 𝐡𝐢𝐠𝐡-𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐢𝐧𝐠 𝐞𝐧𝐠𝐢𝐧𝐞𝐞𝐫𝐬, 𝐫𝐢𝐬𝐤, 𝐚𝐧𝐝 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥𝐬.

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and 𝐨𝐩𝐞𝐫𝐚𝐭𝐞 𝐟𝐫𝐨𝐦 𝐭𝐰𝐨 𝐥𝐨𝐜𝐚𝐭𝐢𝐨𝐧𝐬: 𝐁𝐮𝐜𝐡𝐚𝐫𝐞𝐬𝐭 𝐚𝐧𝐝 𝐂𝐥𝐮𝐣-𝐍𝐚𝐩𝐨𝐜𝐚.

𝐎𝐮𝐫 𝐭𝐞𝐜𝐡 𝐜𝐚𝐩𝐚𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 𝐫𝐞𝐦𝐚𝐢𝐧 𝐭𝐡𝐞 𝐜𝐨𝐫𝐞 𝐨𝐟 𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬, with more than 1800 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

Here’s a sneak peak of what our colleagues say about working within ING Hubs Romania:

                       At ING, we're building the solutions of tomorrow, today | 80% of our colleagues in Romania agree

The mission

For the tribe PSS, we are looking for a Product Owner to join the team of our SWIFT/IRM/GFME Financial Messaging Platform. 

The Product Owner works most of its time in a squad within ING’s Agile organization, together with other experts to achieve the squad’s mission specifically on collecting, centralizing and organizing all needed evidences for the above mentioned questionnaires . The Product Owner has expertise in the areas of product management (SWIFT, MT and MX messaging, ISO20022) and process optimization.

Your day to day

• You have an end-to-end responsibility for the operation, management and improvement of our SWIFT internal messaging service (IRM). You will fulfil the role of Product Owner within a cross border squad (Amsterdam/Brussels). You have multiple stakeholders both within and outside of ING;

• In your role of Product Owner, you manage and prioritize the backlog at the level of user stories, derived from features and epics;

• You define business requirements for the development of products and services and play a supporting role in the Quarterly Business Reviews;

• You define, measure and improve key product metrics;

• You combine in depth product knowledge, strategic and business thinking, customer insights and analytical thinking to generate recommendations to evolve the products;

• You continuously improve the processes and operations around our financial messaging;

• You pro-actively build relationships with the 42 ING branches that use your services;

• You actively participate in the SWIFT National User Group;

• Align cross-functional stakeholders across the organization, including sales, operations and customer support;

• Rigorously leverage data and analytics to drive decisions, features and design;

• Recommend future improvements of user documentation, training of customers, sales and operations;

• Keep abreast with trends in the industry and share information throughout the organization;

• Ensure our licence to operate by secure and flawless 24/7 operations while ensuring regulatory compliance;

• You work with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulation and policies.

What you’ll bring to the team

• A Master or Bachelor degree

• 3+ years of relevant experience as a Product Owner or Business Analyst;

• Experience with working in projects and/or programs is a must have;

• Experience with COPAF activities and risk stakeholders is a must have;

• Experience in banking and payments is a must have;

• A high level of organization is key, as well as eye for detail in capturing risk information and following up on actions;

• Structured person and excellent in administration and documenting complex risk related information;

• Fluent in English (verbally and written), Dutch is a plus;

• Possess strong analytical skills and takes decisions based on data and facts;

• Able to simplify solutions and processes and tell the story clearly, structured and convincing;

• You love to challenge the status quo and are eager to propose solutions to problems.

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).