Digital Platform Expert

AtING we are looking foraDigitalPlatformExpert

Your role and work environment:

In theEveryday Engagement tribe, we aim tobe the digital platform our customers brag aboutwhile we have a lot of fun!

We are looking for thebest-in-class customer experience in our digital channelsto keep the virtuous circle moving fast from the best customer experience to a boost in digital contacts,recommendationand sales.

For that purpose, we need tobring customer perspective and preferences, prioritize high customer value initiatives and maximize our customer impactin an omnichannellandscape.

We are looking for aCustomer Journey Expertthat can help usdevelop new customer features and enablersto make our platform future-proof at the same time we maintain our platform available,secureand compliant.

You will be responsible fortranslate business needs into delivery requirementsby working in the squads through the whole product lifecycle acting as a bridge between business & IT.

You will be part of a cross and multidisciplinary tribe and will also participate in the CJE Chapter to improve the CJE craftmanship of the bank and to build a high-performance way of working.

Your key responsibilities:

Delivery owner making thingshappen.

Slice Features into User histories that suppose, in themselves, an increase in value for your product and for thecustomer.

Write User Stories being sure that they follow the INVEST modelprinciples.

Define acceptance criteria of the User Stories using BDD format (Gherkins language: Given/When/Then)  

Be accountable of the Definition of Ready and Definition of Done of the User Stories

Ensure the quality of the production uploads, supporting QA Role in the definition of the Test Plans and user cases, as well as in the execution of functional and non-functionaltests.

Identify all the dependencies related with the project register them properly and proactively follow-upin order tosolvethem.

Manage risks and impediments proactively, being able to identify them and work on the definition of contingency plans to prevent or solvethem.

Stakeholders’ management at all levels of the organization and external stakeholders, to understand and execute the business and user needs and complying with the IT bankStrategy.

Access and security of the app monitoringtoidentify potential issues and define improvements that enable a best-in-class experience for our customers.

What are we looking for?

Master’s or bachelor’sdegree with a minimum of2years of experience.

Driven and customer focused, loving to collaborate with different people.

Strong Digital capabilities.

Good analytical skills.

Proven planning & organizational skills.

Clear communications skills (written and oral).

Passionate about innovation and new market trends and pro-active thinker

Able to work in an autonomous way and to take initiative.

Making things happen thanks to your ‘can do’ attitude.

Problem solving mindset.

Team player.

Excellentoral and written English skills.

Ability to work on an international level.

Versatility, experience in business / technical domains is a plus.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At INGwe want your work tofulfillyou in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Flexible schedule and 100% flexible e-working.

Work or e-work? We have a totally flexible model: keepingbothour customers andyour colleaguesin mind,you canchoose the one that best suits you all.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, urban orchard, The Good Service (to help you with your errands) and much more!

Life insurance.

We hope you don't need to use it!

Health insurance.

For you and all your family (spouse/partner and children).

Flexible remuneration.

In addition, youwillenjoy our flexible remuneration model, through which you can access other services such as nursery, transport card,training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loan or mortgage terms after 6 months working at the bank.

And you can benefit from our pension plan after 2 years with us.

More health, more sports.

Runners club with your own trainer.

Clinics with professional, world-class athletes.

Physiotherapy service on site.

Gympassservice.

Get to knowUs

We are a team of more than 1000 people sharing one idea:doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

Afully online bankwhere technology, innovation,simplicityand transparency are the main ingredients, and the first one to work withagile methodologies.

And although we are based in Spain, weare lucky to work with international and diverse teams every day across 44 countries.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting, you!