At ING we are looking for a Investment Mutual Funds Business Lead

We are looking for a talented and enthusiastic Investment Mutual Funds Business Lead to join our Funds Team of Investment Tribe

The Investment Mutual Funds Business Lead is responsible for driving the business strategy, performance, and evolution of ING’s investment mutual funds proposition. The role ensures the delivery of a competitive, compliant, and customer-centric offering, maximizing business value and customer outcomes across all investment journeys.

Acting as the key business counterpart, this role connects strategy, product development, distribution, and regulatory requirements, ensuring alignment with ING’s overall growth ambition in investments.

Your key responsibilities:

1. Business ownership & strategy

Define and drive the business distribution strategy for Investment Mutual Funds, aligned with ING Spain priorities.

Own the performance of the funds portfolio (commercial results, volumes, customer penetration, profitability).

Identify growth opportunities (new funds, partnerships, customer segments, pricing strategies).

Monitor market trends, competitors, and regulatory changes to continuously adapt the value proposition.

Define and track KPIs (sales, assets under management, customer satisfaction, digital adoption).

Use data and insights to identify improvement opportunities and drive initiatives to increase customer engagement and satisfaction.

Continuously refine processes and operating model to increase efficiency and scalability.

2. Product & proposition management

Lead the evolution of the funds offering (in-house and third-party funds) ensuring competitiveness and simplicity.

Are accountable for our product suite evolution and performance, maintaining close relationship with (current and potentially new) asset managers in order to provide our customers with the best possible Mutual Funds.

Define priorities and contribute to the product roadmap together with squads and Product Owners.

3. Commercial & distribution

Partner with Marketing, Assisted Channels (including branches and call center), and Commercial teams to define go-to-market strategies and campaigns.

Content Marketing strategy: Support the development of clear customer narratives and positioning for investment products to clients, advisors and branch agents.

Digital distribution: Optimize customer funnels and conversion across digital channels. Ensure a seamless end-to-end customer journey (from onboarding to servicing and reporting).

Advice: leading a team of 100 advisors providing remote advice. This includes co-managing the external providers.

4. Stakeholder management

Act as the main business point of contact for senior stakeholders (Tribes, Risk, Compliance, Finance, COO).

Align cross-functional teams towards shared objectives and delivery priorities.

Prepare and present materials for governance forums (ExCo, SteerCo).

5. Risk, compliance & governance

Ensure full compliance with regulatory frameworks (e.g., MiFID II) and internal policies.

Act as first line of defense for both financial and non-financial risks.

Balance business growth with risk management and customer protection.

Key skills & experience

Strong knowledge of investment products, especially mutual funds.

Solid understanding of financial markets, customer behaviour, and distribution models.

Experience in business ownership, product management, or strategic roles.

Proven ability to manage senior stakeholders and work in cross-functional environments.

Data-driven mindset with strong analytical capabilities.

High level of ownership, autonomy, and decision-making.

Knowledge of regulatory frameworks (e.g., MiFID II) is a plus.

Experience in managing high-performing, senior and wide teams.

Leadership & behaviours

Strategic thinker with strong business acumen.

Customer-centric mindset with a focus on simplicity and transparency.

Strong collaboration and influencing skills.

Ability to balance long-term strategy with short-term delivery.

Impact

Growth of the investment funds business (customers, volumes, profitability).

Strong and competitive investment proposition in the Spanish market.

High customer satisfaction and trust in investment solutions.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging

360º care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Clinics with professional, world-class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.

International Remote work program.

Get to know Us

We are a team of more than 1800 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

At ING, you belong just as you are. We hire and support people for their talent and potential — and we know that when you can be yourself, you do your best work.

Job Application Safety Reminder

We’re seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING: