Consultant - Portfolio Change and Management

Change Portfolio Consultant II

Background on what ING is about:

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING, our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them. ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Job Overview & Your Working Environment

As a Change Portfolio Consultant II, you will manage the change portfolio and the grooming of the Portfolio Backlog, its programmes/projects, and the prioritized order of execution to deliver a successful transformational portfolio to the business in accordance with the organization’s vision and strategy.

You will be part of the Operational Excellence Team working closely with stakeholders across the organization to ensure that change initiatives are aligned with strategic objectives, executed efficiently, and deliver measurable business value. This role requires strong analytical, communication, and leadership skills, as well as the ability to operate in a dynamic, fast-paced environment.

Key Responsibilities

Portfolio & Project Management

• Manage the delivery of feasibility and assessment work for proposed and current projects to contribute to the development and continuous review of business cases.
• Execute and deliver elements of the digital roadmap, leveraging agile and design-thinking principles to drive sustainable implementation.
• Support strategy formulation for digital transformation by exploring how information technology can be used to help the organization become more responsive to customer needs and changing business requirements.
• Explore and develop a detailed understanding of external developments or emerging issues and evaluate their potential impact on, or usefulness to, the organization.
• Ensure project compliance with the organization's wider program and/or portfolio management decision-making structures and processes.
• Deliver baseline assessments and post-implementation analyses to evaluate and track the realization of business benefits.
• Manage the deployment of project resources, proactively managing project costs, providing forecasts, and presenting variances with narrative at appropriate review points.
• Identify and evaluate risks, issues, dependencies, and constraints associated with the project, escalating matters where appropriate and implementing solutions as needed.
• Plan and deliver stakeholder engagement activities to develop effective working relationships and ensure stakeholder needs and concerns are identified and met.

Governance & Compliance

• Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, ensuring own work and team adherence to required standards.
• Take appropriate action to report and resolve patterns of noncompliance, escalating issues as appropriate.

Continuous Improvement & Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Key Capabilities/Experience & Minimum Qualifications

Behavioral Competencies

• Balances Stakeholders: Anticipates and balances the needs of multiple stakeholders, engaging effectively and delivering win-win solutions.
• Being Resilient: Rebounds from setbacks and adversity, maintaining calm and objectivity in challenging situations.
• Business Insight: Applies knowledge of business and the marketplace to advance the organization's goals.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Communicates Effectively: Develops and delivers clear, compelling communications tailored to different audiences.
• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
• Decision Quality: Makes good and timely decisions that keep the organization moving forward.
• Drives Results: Consistently achieves results, even under tough circumstances.
• Manages Ambiguity & Complexity: Operates effectively in uncertain situations and solves complex problems.
• Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
• Strategic Mindset: Sees ahead to future possibilities and translates them into breakthrough strategies.
• Tech Savvy: Anticipates and adopts innovations in digital and technology applications.

Technical Competencies

• Action Planning, Business Process Modeling (BPM), Data Collection and Analysis, Change Strategy Development, Information Management, Managing Change, Agile Ways of Working, Planning and Organizing, Policy and Regulation, Portfolio Performance Management, Prioritizing, Project Benefits Management, Project Portfolio Management, Project Tracking and Reporting, Strategic Project and Program Alignment, Verbal Communication.

Education

• University degree required.

Experience

• Over 3 years to 6 years of relevant experience, enabling the job holder to deal with the majority of situations and to advise others.
• 13 months to 3 years of managerial experience, including supervising and directing people and resources to achieve specific end results within limited timeframes.

If you are passionate about driving change, managing complex portfolios, and delivering business value through transformation, we invite you to apply and join our team!