Team Lead

About ING Hubs Philippines

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Job Overview

A Chapter Lead manages a team of talented engineers to deliver high quality software solutions and services. A Chapter Lead is responsible for teams of engineers across different technology skills. They ensure all projects are delivered to the highest standard with outstanding stakeholder service. They ensure all team members are productive, achieving set goals and advancing technically.

Our Chapter Leads believe in servant-leadership. They empower their team, encourage growth, and embrace failure. They lead by example; understand strength comes in unity and leadership begins in the trenches.

Chapter Leads are expected to continue to write code, develop software, whether it be for tooling, for automation, code refactoring or for application development.

Chapter Leads report to an IT Area Lead, to whom they will provide regular reports on the teams’ achievements, challenges, and recommended solutions. Chapter Leads partner with Product Owners and Customer Journey Experts to own and plan the backlog and adapt to changes in priorities, requirements, and velocity in an agile environment. They work with Architects and Tech Leads to ensure best practices are implemented and followed, and to improve our engineering tools and practices.

Key Responsibilities

• Direct manager for a team of engineers across different technology skills.

• Setting team objectives and conducting Performance Evaluation. Provide regular

performance feedback and conduct career planning with staff. Takes appropriate

corrective action as needed to promote optimal employee performance. Mentoring and

coaching of engineers.• Recruitment (on/off boarding), hiring, and training of new talent.

• Support interactions with customers and development team to gather and define

requirements.

• Accountable for the delivery of high quality software solutions, services and the support

of such solutions and applications (i.e. Build and Run). Ensure the team consistently

ships high quality code.

• Build strong partnerships with business, operations, infrastructure and other key

stakeholder groups.

• Analyze risks, issues and other data in supporting teams reaching actionable decisions.

Create and manage plans to mitigate risks for all projects in your teams.

• Ensure the team focuses on removing bottlenecks, improving system performance, and

optimizing reliability and maintainability.

• Drive cross-team collaboration.

• Maintains and manages team, customer, and vendor relationships that drive business

results.

Key Capabilities/Experience

• Excellent Stakeholder Management.

• Possesses strong management and leadership skills including, but not limited to,

innovation, communication, ability to influence, strategic thinking and planning.

• Strong interpersonal and written and verbal communication skills.

• Ability to deal with ambiguity and changing business priorities and new requirements.

• Professional maturity and responsibility. A Chapter Lead is expected to take ownership

of issues and work with others to resolve them.

• Strong ability to help a team in all facets of the delivery cycle from analysis of

requirements, design, development through implementation.

Minimum Qualifications

• Proven experience and expertise in delivering high quality enterprise applications.

• Self-motivated, able to work independently and thrive in a fast-paced, multi-tasking,

high productivity environment.

• Action-oriented, decisive approach to work required, with the willingness to take a

hands-on role to ensure deliverables are met on time.

• Strong innovation, influencing, negotiating skills, and strategic agility.

• Demonstrates independent thinking and decision-making abilities.

• Experienced in the use of metrics to drive decision making and process change.

• Proven ability to manage competing priorities in a fast-paced environment.

• In depth knowledge of industry standard best practices, development lifecycle

processes and methodologies. Experience using agile methodology is a plus.