Vice President - Senior Service Desk Engineer

Tech Americas | Service Desk | Senior Desktop Engineer| New York

Service Desk Americas, Senior Desktop Engineer, New York

About ING: 

Ranked #8 on LinkedIn Top Companies in Financial Services

Crain’s 100 Best Places to Work

Ragan’s Top Places to Work in 2023

In Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients. 

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

About the position:

A Desktop Engineer at the ING Tech Americas’ Service Desk will provide knowledge and implement the strategy on rolling out new technologies to end users for a secure and reliable computing platform to “Do Your Thing.” Through collaboration between Business Product Owners and Workplace Services, a Desktop Engineer will strategize with the IT Area Lead for project implementations. Along with projects, a Desktop Engineer will assist with resolving local service calls through the Service Desk.

Will provide in-person and remote training sessions to end users to promote the knowledge of all users in ING Americas. The engineer’s goal is to reduce incidents/requests to the Service Desk through promoting IT knowledge to end users so that incidents can be proactively resolved through education. The engineer will also provide on-site technical support for high visibility multimedia presentations. The engineer will also support the Service Desk with incident management reports and project management.

About the department:

ING Americas Tech is the support backbone and catalyst for new and innovative solutions that drive growth for both internal and external customers. We strive to bring technical expertise and business knowledge together to support a wide range of products within media and telecoms (TMT), utilities power and renewables, natural resources, food and agribusiness, real estate and infrastructure, with financial product specialists in industry lending, corporate finance, debt capital, commodity and export financing, sustainable finance and much more.

Responsibilities:

• Provide 3rd level support and incident resolution for the end user computing of the Americas region as well as NY Trading floor Financial Markets. 
• Specialize in providing detailed Incident and Problem management reporting for IT management.  
• Proactive approach to new technology to enhance user knowledge and limit incident/requests to the Help Desk.
• Provide on-site technical support to high visibility corporate events and video conferences.
• Support and deliver end user related projects on time and within budget.
• Responsible for market data services allocation for invoice processing.
• Responsible for Bloomberg license and real time data administration. 

Qualifications and Competencies:

• Undergraduate degree, Graduate degree
• A Bachelor’s degree in Computer Science, Information Technology, or a closely related degree required.
• Minimum 5 years of relevant experience
• Competent in Microsoft Excel, PowerPoint, Word
• Microsoft Windows Desktop Troubleshooting
• Specific skills and competencies
  • Office365 suite
  • Knowledge of audio, video and webcasting technology
  • Project management and planning skills
  • Incident Management with RCA knowledge
  • Change management knowledge
  • Business application knowledge
  • Communication (Phone Skills)
  • Stakeholder management
  • IPC Turret support knowledge
  • Experience with Azure

Salary Range: $140,000 - $165,000

ING is a committed equal opportunity employer. We welcome applicants of diverse backgrounds and hire without regard to color, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. We celebrate these differences and rely upon your unique perspective to innovate and seize new opportunities. Come as you are.

ING Bank does not have a commercial banking license in the U.S. and therefore not permitted to conduct a commercial banking business in the U.S. Through its wholly owned subsidiary ING Financial Services LLC, and its affiliates, it offers a full array of wholesale products such as commercial lending and a full range of FM products and services.