Head of Conduct Compliance & Culture

ING Australia’s compliance team is looking to hire a Head of Conduct Compliance & Ethics to be based out of Sydney. At ING, we also call these positions “Leads”.

The Head of Conduct Compliance and Ethics (CC&E) leads a team providing second line oversight and leadership of CC&E activities, ensuring the compliance risk management cycle is executed effectively and that stakeholders receive timely, practical advice, challenge and escalation on conduct and ethics matters.

Conduct Culture and Ethics manages risks arising from Unfair Customer Treatment, Conflicts of Interest, Market Conduct, Anti- Competition, Organisational Conduct and helps ING manage risks arising from behaviors related to risk awareness, risk-taking and risk management. The role of Head of Conduct Compliance and Ethics is instrumental in further enhancing and embedding of the compliance risk management culture within ING.

This is a senior role, with executive level visibility and defined regulatory decision making and you will form part of the Compliance leadership team, and the extended Risk leadership team.

You will oversee and challenge  the local implementation of  regulatory requirements and ING compliance by means of issue tracking, monitoring, Risk Dashboards and other risk specific reporting (regulatory and internal reporting) to internal stakeholders, including ING’s Head Office Compliance function.

You will also oversee our breach reporting processes, including to APRA, ASIC and BCCC. You will form determinations on breach assessments and provide recommendations to accountable persons.

You will lead a team of four direct reports, and fifteen team members overall.

Ready to make an impact?

What you’ll do

• Leading the Compliance Conduct Ethics team, including coaching, feedback and development of talent
• Leading or Providing SME advice and support to business partners on regulatory and industry code obligations (e.g. ASIC Act, Corporations Act, NCCP Act)
• Overseeing and forming judgements on breach determinations
• Overseeing and challenging business-led change (marketing, products, or change initiatives)
• Working with other Compliance leads including Financial Crime and Data Protection to ensure full coverage of the Compliance risk domain
• Building and maintaining a database of best practice advices to support the CCE team in providing high quality consistent advice
• Provide support to the team including continuous improvement of process and procedures
• Providing advice on improvement of compliance processes and procedures.

What we’re looking for

• 10+ years of relevant experience in compliance, legal, or non-financial risk roles in the financial services industry
• Significant people leadership, with experience as a leader of leaders preferred
• Experience working for a regulator would be highly desirable, alternatively extensive experience interacting with regulators
• Strong influencing skills and ability to ensure optimal outcomes are achieved whilst managing stakeholder expectations
• Excellent understanding of compliance risks and control frameworks in retail banking
• Experience in investigations into non-compliance with financial sector legislation, specifically root cause analysis
• Ability to lead investigations and provide a high standard of written / verbal communication to senior leadership
• Sound analytical skills and the ability to make decisions, critically assess and determine appropriate action in time pressured environments
• The ability to drive positive risk culture practices and experience of this in team leadership
• Expert understanding of relevant legislation.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply 

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact: Mark Montgomery email: mark.montgomery@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com

Applications close Monday 13th April 20206

Before you apply

Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your Manager

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