Pricing & Billing & Cash Management Account Manager – WB Client Services Desk (CSD)

Become a trusted expert for international corporate clients at ING

What if we told you that you could build deep expertise in one of the most critical banking domains - without grey suits, stiff conversations, or outdated ways of working?

At the WB Client Services Desk we are redefining how corporate banking support works.

We connect with international corporate clients daily, help them navigate complex processes, and make their banking experience seamless.

Our Pricing & Billing and Cash Management team is a key engine of that journey.

Why this role matters

This team ensures that large international companies can manage their liquidity efficiently and understand the pricing, fees, and interest structures applied to their banking services.

You will work at the intersection of client communication, financial operations, product setup, and regulatory logic, supporting complex processes such as cash pooling, liquidity management, pricing setup, and billing accuracy.

Your work directly impacts:

• the client’s cash visibility
• the way their accounts connect globally
• their pricing agreements and interest rates
• the accuracy of invoicing and financial reporting

In short: you help clients understand how their money moves - and what they pay for.

What you will be doing

✔ Cash Management – Structuring how clients move their money

You will help clients and internal partners with the setup, modification, and closure of sophisticated cash pooling and liquidity structures, including:

• Domestic and cross‑border cash pools
• Multi-bank funding & sweeping
• Balance and interest set‑off structures
• Virtual bank account (VBA)
• Intraday/overdraft limits

Your role is to coordinate, validate input, ensure accuracy, and guide the client through every step.

✔ Pricing & Billing – Making banking costs clear and correct

You will be the go‑to person for everything related to fees, interest, and pricing logic, including:

• Answering client questions about fees and interest rates
• Setting up standard and deviated pricing for products and services
• Cooperating with TS Sales/TSAM on new pricing deals
• Managing deviated interest rates and preparing client letters
• Supporting invoice corrections and ensuring accuracy
• Providing Global Fee Reports
• Making sure clients understand what they are charged - and why

You’ll be part of a capability-focused team

This means you will:

• develop deep expertise (pricing and billing, cash management)
• work closely with other domain specialists (Reporting, Channels, Mandates, Front Office, etc.)
• stay in direct communication with clients and stakeholders across Europe
• become a highly trusted specialist

This job is for you if you want to:

• Build strong expertise in cash management and pricing
• Help large companies optimize how they manage liquidity and understand their costs
• Work with complex financial products (cash pools, sweeping structures, limits, pricing models)
• Communicate with clients and internal partners across Europe
• Solve highly analytical, detail‑driven problems
• Contribute to smarter processes and better tools
• Grow your career - not just fill a position

What we are looking for

• Curiosity and willingness to learn complex banking products
• Strong analytical mindset, precision, and logical thinking
• Great communication skills (English is a must)
• Confidence in talking to clients and internal stakeholders
• A team player with a proactive, can‑do attitude
• Experience in service/client‑facing roles is an advantage
• Experience in cash management, pricing, billing, or treasury operations is a bonus - but not required. We will teach you.

Where your journey leads

CSD offers a clear 4‑level career path - from Junior to Senior - with opportunities to:

• Become a deep subject‑matter expert in pricing or cash management
• Mentor colleagues and share knowledge
• Collaborate on cross‑European initiatives and product developments
• Move into specialist or leadership roles

We don’t just support development - we expect it.

Wage (gross)
From 1 768 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component. We have various seniority levels open in WB Client Services Desk, so please apply!

We offer you a bunch of great benefits

Friendly working environment

• You build your own working day - flexible working hours and work from home
• Daily working time: 7hrs 45min instead of standard 8hrs
• Daily refreshments - coffee, fruits, drinks
• Fully equipped gym accessible 24 hours / 7 days per week
• Game room with unlimited access
• Modern designed coffee corner and terrace with the grill spot

WellbeING

• Sick leave compensation: up to 80% of the monthly salary
• Life insurance contribution: up to 22,14 EUR/per month
• 3rd pillar contribution: up to 3% from your monthly salary
• 24/7 external mental health support
• Learning opportunities: internal and external learning programs
• Regular teambuildings, social events and communities

YOU/family/friends time

• Extra 3 PERSONAL days per year
• Extra vacation days: up to 10 extra days/per year
• We welcome your ING-positive friends: referrals starting from 1000 EUR
• 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
• Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

• Yearly bonus based on your performance and company’s results
• Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
• Home office contribution: 20 EUR/per month
• Discounts from our and your favorite stores: up to 30%
• Warm welcome package for your fresh start
• Pet friendly office