Customer Intelligence and Analytics - Product Area Lead

At ING, individuality fuels innovation. In the Growth Tribe, we create space for people to bring their unique perspectives, challenge the status quo, and shape bold ideas that move the business forward. With the support of a global organisation, an inclusive culture, and access to cutting‑edge technology, you’ll have the platform to grow your career and make a meaningful impact.

We’re seeking a visionary leader in Data Analytics and AI to accelerate the future of our Retail Bank. As part of the Customer Interactions Tribe within the Growth Tribe, you’ll lead the development and execution of data-driven capabilities that power personalised customer experiences, smarter decisioning, and operational excellence. This role is central to how we connect with customers, anticipate their needs, and deliver differentiated value.

As Product Area Lead – Advanced Analytics & Intelligent Solutions, you’ll drive a multi-year analytics and AI strategy that transforms core Retail Banking processes and outcomes. You’ll guide teams to shape and deliver advanced analytics, machine learning, and intelligent solutions—embedding them into journeys across lending, deposits, engagement, and service. Your leadership will influence strategy at the highest levels while also enabling hands-on delivery that achieves measurable, commercial results.

What’s in it for you?

• Discounted ING Health Insurance

• An additional Rest Day to support your wellbeing

• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply  

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact: Skye Griffiths on skye.griffiths@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com

Applications close Friday 20 March

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your Manager  

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