Head of People Services

At ING, we’re building a culture of agility, resilience, and innovation. You’ll be part of a collaborative HR team that values continuous improvement and employee experience. We offer flexible working, a supportive environment, and the opportunity to make a real impact.

Are you a visionary HR leader with a passion for operational excellence, strategic transformation, and delivering exceptional employee experiences?

ING Australia is looking for a Head of People Services to lead a high-impact team at the heart of our HR function. In this pivotal role, you’ll oversee the full spectrum of HR operations—from systems and vendor management to compliance, risk, and service delivery—while driving innovation and continuous improvement across the employee lifecycle.

You’ll be instrumental in shaping the future of our HR service model, collaborating with global stakeholders, and championing a culture of agility, resilience, and inclusion. If you thrive in complex environments and are ready to make a meaningful impact, this is your opportunity to lead with purpose and drive change at scale.

What you’ll do

• Lead the delivery of HR operational services across Centralised and Local People Services (CPS/LPS)
• Oversee HR systems (Workday, ADP, Rely) and ensure data governance and compliance
• Manage key HR vendors including RPO, screening, payroll, and CPS
• Drive continuous improvement and local execution of global HR projects
• Lead WHS programs, Workers Compensation, and wellness initiatives
• Ensure HR risk management, compliance, and reporting (RCSA, SoX, etc.)
• Champion organisational change and transformation with a people-first approach
• Lead and develop a high-performing, resilient, and inclusive HR team
• Deliver accurate and timely HR operational services to support and enhance employee experience

What we’re looking for

• 10+ years’ experience across HR disciplines, including team leadership
• Excellent knowledge of Australian employment law and financial services regulation
• Proven experience in vendor management, WHS, and organisational transformation
• Expertise in HRIS systems (Workday/SAP), data-driven decision making, and project delivery
• Exceptional stakeholder management and communication skills
• Experience with global HR collaboration and the Ulrich service delivery model (nice to have)

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know if you require any support or adjustments when you apply.  Let us know if you’d like to chat with an LGBTQ+ Confidential contact.  

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact Skye Griffiths on skye.griffiths@ing.com

Applications close on 29th September 2025

Internal advert blurb:

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

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