Senior Delivery Lead Servicing - Core Banking

Are you ready to lead complex transformations and make a lasting impact in the banking industry? ING Australia is seeking Senior Delivery Lead Servicing to play a pivotal role in shaping the future of banking.

Reporting to the Release/Program Delivery Lead – Core Banking, you will take ownership of the end-to-end delivery of Originations and Servicing within our largest transformation program. This critical leadership role requires strategic execution, hands-on expertise, and the ability to drive change at scale. You will work across the full software delivery lifecycle across business design, solution architecture and technical delivery.

If you thrive in high-impact environments and are passionate about leading banking transformation, apply now!

What you’ll do …

• End to end execution of the Originations or Servicing (Transactional Core Banking) delivery streams including delivery planning, mobilisation, and delivery execution across full software delivery lifecycle.

• Work and collaborate with ING Global and local platform and tribe teams for the effective delivery outcome of the Originations and Servicing scope expected outcomes.

• Support the Head of Business Design, Enterprise Architects and Tech Delivery Director with collaboration across all relevant stakeholders within ING (Business, Technology, Operations, Finance, Risk) to ensure the stream delivers to agreed objectives and defined scope outcomes.

• Lead and co-ordinate delivery per schedule and budget of the assigned release scope outcomes (multiple in parallel possible), by managing program interdependencies, constraints, and resource allocations of the Core Banking program.

• Support project audit artefacts and deliverables as per the IBAL methodology, framework.

• Reduce manual work by identifying opportunities for automation and drive implementation.

What we’re looking for…

• Proven experience of working on or leading similar core banking transformation program or large organisation wide transformation progress.

• Proven experience in leading large teams working across the organisation and managing different stakeholder groups including executive level.

• Proven experience in working with delivery partner resources (onshore/offshore) and stakeholders in different time zones.

• Experience in applying a structured methodology and leading change management activities aligned to a project.

• Relevant Project Management Certification (PMI, Prince2, AIPM)

• Advanced stakeholder management and communication skills, both written and verbal, with the ability to negotiate and influence at all levels.

• Demonstrated capability to deliver multiple concurrent projects

What’s in it for you?

• Discounted ING Health Insurance.

• An additional Rest Day to support your wellbeing.

• An IMPACT Day to volunteer on approved sustainability activity.

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. 

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people. 

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. And because we want you to shine, let us know if you need any adjustments to the recruitment process by emailing Mia Annamalai at mia.annamalai@ing.com 

We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Sound like your kind of vibe. We can’t wait to hear from you !!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

Applications close on 9/7/2025